Alisa Ladwa

Customer-focused professional with over five years of experience working in fast-paced environments supporting teams and clients. Strong communication, problem-solving, and organisational skills with the ability to manage multiple priorities while maintaining a high level of service. Experienced in working collaboratively with teams, handling customer queries, managing information systems, and ensuring smooth operational processes.

Friendly, reliable, and adaptable, with a strong commitment to delivering excellent customer experiences.

Communications Consultant - Fitch Solutions, Fitch Group

(2023-02 - 2024-08)

• Coordinated projects and communicated with internal teams and stakeholders to ensure smooth operations
• Managed incoming requests and responded to client queries in a professional and timely manner
• Maintained accurate records and reports to support operational decision-making
• Worked in a fast-paced environment balancing multiple priorities and deadlines

Senior Marketing and Communications Executive - ICIS, RELX Group

(2022-03 - 2023-12)

• Delivered clear communication and support across multiple teams and stakeholders
• Managed reporting systems and ensured accurate documentation and data tracking
• Responded to requests and coordinated tasks to maintain efficient workflows
• Worked collaboratively within teams to deliver high-quality service and project outcomes

Performance Marketing Specialist - Zenith, Publicis Groupe

(2019-12 - 2022-03)

• Managed reporting systems and analysed performance data in a high-pressure environment
• Coordinated with internal teams to resolve issues and improve operational efficiency
• Maintained organised documentation and provided administrative support to account teams

Graduate Digital Media Executive - The Media Image

(2019-08 - 2019-11)

• Supported execution of marketing campaigns across multiple digital platforms, ensuring timely delivery and operational accuracy.
• Assisted with event coordination, including scheduling, content preparation, and liaising with stakeholders.
• Monitored campaign performance using analytics tools, providing reporting and recommendations to internal teams.
• Maintained organised workflows and documentation, supporting smooth project execution.

Social Media Marketing Intern - The Re-wrap Association

(2017-11 - 2018-09)

• Managed multiple social media channels, scheduling content, posting updates, and monitoring engagement to optimise performance.
• Assisted with event planning and logistics, including supporting workshops, webinars, and community initiatives.
• Created written content for blogs, social media, and newsletters, ensuring accuracy and consistency.
• Supported administrative and operational tasks, including calendar management, coordinating with volunteers, and liaising with stakeholders.

BSc (Hons) - Business & Management - Aston University (2019)