Customer Assistant - John Lewis
(2025-05 - 2026-06)
Delivering friendly and attentive customer service, creating positive experiences by understanding customers' needs, managing multiple tasks, and maintaining high standards of cleanliness and presentation.
- Supporting daily shop operations: till transactions, returns, refunds, stock replenishment, merchandising, etc
- Working flexibly across departments, adapting quickly to business needs and supporting team goals
- Supporting the café and hospitality team with day-to-day tasks, including washing dishes and helping to maintain a clean, organised, and welcoming environment
- Collaborating with colleagues across different departments, communicating clearly and calmly to support smooth daily operations and a positive team environment
Customer Service Advisor - HSBC
(2025-02 - 2025-05)
- Provided professional customer service, handling a range of enquiries and complaints with empathy, patience, and attention to detail, multitasking and problem-solving efficiently to meet customers' individual needs
- Communicated clearly and calmly with customers, adapting my approach to different situations while maintaining a positive and professional attitude
Sales Assistant - Tariq Stores
(2023-07 - 2024-06)
- Assisted customers with product selection and location, while maintaining a high standard of visual merchandising and organised stock efficiently, keeping shelves tidy
- Collaborated with team members to achieve sales targets and contribute to store success
- Processed sales, refunds and exchanges accurately, handling cash and card transactions efficiently
Photography & Social Media Marketing - Inaya Beauty
(2022-05 - 2023-08)
- Created engaging visual and written promotional content for Instagram and Tiktok, including capturing and editing photos, showcasing innovation and creative flair, while generating significant sales growth
- Managed daily content creation and scheduling for Instagram and TikTok, resulting in higher engagement
