Alisha Reid

Psychology graduate with a professional placement year and 12 years of customer service experience across a diverse range of sectors, including hospitality, retail, SEN teaching and tutoring, childminding and animal care. Experienced in supervisory and management roles, with strong skills in team leadership, communication, organisation and customer service. I have also gained valuable volunteer experience within mental health services, youth work and horse care, developing my ability to work with people from a wide range of backgrounds and with varying needs.

I am a reliable, organised and adaptable individual with excellent interpersonal and communication skills. I work confidently both independently and as part of a team, and I am comfortable taking responsibility and managing new challenges. I have a positive and flexible approach to work, with a strong willingness to learn, develop new skills and undertake further training.

I take pride in maintaining high standards in everything I do and am now seeking an opportunity in the Devon area where I can utilise my existing experience while continuing to develop professionally.

Team leader - The Swan Inn - Lympstone, England

(2025-10)

Leading the FOH team during busy periods in a fast-paced environment.

• Supervising and training staff, managing daily operations and ensuring high standards of health, safety and food hygiene
• Skilled in handling customer enquiries and complaints, managing bookings and deposits, processing cash, completing end-of-day reports and liaising effectively between front and back of house
• Working independently as a key holder and lone worker, with a proactive approach to maintaining a clean, safe and well-organised workplace
• Open and close premises independently, signing off deliveries and putting them away
• Trained on bar service, coffee service and food service

Front of House - The Bakehouse Market - Findhorn, Scotland

(2024-09 - 2025-08)

Opening independently and a range of day-to-day retail and food service responsibilities.

• Weighing fruit and vegetables, pricing and packaging ready for sale
• Provided friendly customer service, operating tills and handling payments, preparing coffee, pricing and displaying products, and keeping shelves well stocked and organised
• Experienced in packing bread, assisting with kitchen duties, washing dishes and maintaining high standards of cleanliness and hygiene
• Key holding responsibilities and cash handling
• Worked effectively as part of a team

Senior Team Leader - The Bootleggers Bar and Grill - Hopeman, Scotland

(2023-09 - 2024-06)

Lead a large FOH team in a busy fast-paced environment on the beach.

• Participated in senior meetings, proposed ideas to help make service and the business run better
• Ran menu and allergy training
• Supervising and training staff, managing daily operations and ensuring high standards of health, safety and food hygiene
• Food service, bar service, barista and cocktail trained
• Skilled in handling customer enquiries and complaints, managing bookings and deposits, processing cash, completing end-of-day reports and liaising effectively between front and back of house
• Working independently as a key holder and lone worker, with a proactive approach to maintaining a clean, safe and well-organised workplace
• Cleaning duties after every shift, including bins, sweeping, moping, disinfecting the toilets
• Often transferred to the sister venue to help when short staffed

Applied Behaviour Analysis Tutor - Forest Bridge School - Maidenhead, England

(2021-09 - 2023-06)

Provided excellent ABA teaching to children and young people with autism and associated learning difficulties. Excellent verbal communication in both crisis and non-crisis situations. Supported the Class teacher and ABA Supervisors in ensuring the daily needs of pupils are met in a professional, competent, safe and fun school environment.

• Supported the class teacher and supervisor in the organisation and management of pupils and the classroom by providing the appropriate support for each pupil, depending on their individual needs
• PCM trained – responded to crisis calls immediately, trained in individual behaviour plans, strategy's dependent on child
• Prepared the classroom as directed for lessons, ensuring that resources were available and cleared away at the end of the lesson as appropriate
• Maintaining a purposeful, orderly, safe and supportive learning environment for all pupils, particularly helping to overcome multiple barriers to learning, including physical, emotional and behavioural difficulties
• Assisting with the general pastoral care of the pupils, including helping pupils who are unwell, distressed or unsettled and have emotional and behavioural difficulties
• Assisting the pupils with personal care needs, which included social, health, hygiene and welfare matters
• Be responsible for promoting and safeguarding the welfare of children and young people within the school
• Implement ABA-principled teaching and ensure that resources for pupils are prepared and organised clearly
• Support the evaluation of pupils' progress using agreed assessment techniques and record data clearly and consistently
• Collect and record precise data on teaching programmes as well as behavioural issues
• Prepare for teaching sessions by reviewing data and planning activities
• Supervised indoor/outdoor playtime for all children on a rota basis, supporting them with activities and trips outside the school

Private ABA Tutor - Self-employed - Reading, England

(2020-11 - 2023-06)

Provided 1:1 tutoring for SEN child, implemented ABA home programme, collected data, liaised with consultant when programmes needed moving on, assisted with behaviour intervention, teaching and practising life skills to promote independence.

Assistant Manager - The Swan Inn - Lympstone, England

(2018-09 - 2019-09)

During a transfer of undertakings in 2018, I had worked at The Swan Inn Lympstone for a couple of years, after the takeover, I applied myself to learning new skills under new management. I quickly established myself as an asset to the team, taking each opportunity for promotion. As assistant Manager, I managed a team of twenty and was the designated premises supervisor (D.P.S) for key holding and cash handling.

During the Covid-19 pandemic the pressure to deliver quality whilst remaining covid-19 compliant was a real test, however I managed it safely and efficiently. I have exceptional customer service skills and excellent communication which allows me to always provide the best service.

• Organising staff rotas to ensure adequate cover for each shift
• Supervising staff and maintaining health and safety and food hygiene standards
• Demonstrated excellent verbal communication when dealing with complaints referred by junior staff, as well as communicating with staff and managers

Babysitter - Self-employed - Exmouth, England

(2016 - 2019)

Regular babysitting for three children, making dinner, and helping with homework, bathing, and getting ready for bed, as well as occasional housework, such as cleaning and washing

Front of House Team member - River Exe Pubs LTD - Exmouth, England

(2017-09 - 2018-09)

Provided a high standard of customer service by warmly greeting and welcoming customers, escorting them to their tables, taking drink and food orders, explaining daily specials and confidently answering menu-related questions. Ensured food and drinks were delivered promptly and efficiently while maintaining a friendly and professional approach throughout the customer experience.

• Maintained high standards of cleanliness and presentation throughout the restaurant by cleaning and resetting tables, polishing cutlery and glassware, organising crockery, replenishing condiments, dusting furniture and vacuuming
• Worked effectively as part of a large team, communicating well with colleagues and consistently following workplace policies, procedures, health and safety requirements and regulations
• Often transferred to sister venue to get experience in a different type of dining

Sales Assistant - Topman - Exeter, England

(2017-07 - 2017-09)

• Delivered excellent customer service by always greeting customers upon arrival and assisting with any questions
• Always ensured the shop floor was clean and tidy, with clothes neatly folded and all sizes displayed on the floor
• Kept the stock room tidy and organised
• Ensured any complaints were relayed to the correct team member

Front of house team member - The Swan Inn - Lympstone, England

(2016-07 - 2017-05)

Returned to position when relocating back to the UK.

Dental Assistant - Smile for Life - Paphos, Cyprus

(2016-05 - 2016-07)

• Assisted with dental appointments, answered phones, sterilised equipment, and helped take dental impressions

Front of house Team member - The Swan Inn - Lympstone, England

(2014-02 - 2015-08)

Provided a high standard of customer service by warmly greeting and welcoming customers, escorting them to their tables, taking drink and food orders, explaining daily specials and confidently answering menu-related questions. Ensured food and drinks were delivered promptly and efficiently while maintaining a friendly and professional approach throughout the customer experience.

Psychology - Psychology