Serena Mahmood
Retail professional with customer service experience
About
A friendly young person with previous experience from KFC and as a Nursery Assistant who is seeking a new opportunity in the retail. Good communication skills with a positive and calm manner, customer service experience including till operation, fit and active to meet demands of fast paced roles in retail. Available for an immediate start to work any days, evenings or weekends.
Experience
KFC Team Member - KFC New Street
(2024-04 - 2024-05)
Part of Hatch Programme
- Preparing drinks, taking meal orders and offering customer service with a smile.
- Till operation and cash handling at point of sale.
- Preparing food to menu specifications ensuring that quality, speed of service and portion control standards met.
- Following all food safety and health and safety regulations, including COSHH and manual handling.
- Completing all on the go, daily, and deep cleaning duties following all health and safety guidance to ensure high standards are maintained.
Education
Level 2 English - Walsall College, Wisemore Campus, West Midlands (2025-09 - 2025-12)
Level 1 Maths - Walsall College, Wisemore Campus, West Midlands (2025-09 - 2026-01)
Customer Service Level 2 - Pathway, Scala House, West Midlands (2023-01 - 2023-06)
Cache L2 Diploma for the Early Years Practitioner - Walsall College, Wisemore Campus, West Midlands (2021-09 - 2022-07)
NCFE Cache Level 2 Certificate - Walsall College, Wisemore Campus, West Midlands (2020-09 - 2021-07)
Level 1 Functional Skills English - Walsall College, Wisemore Campus, West Midlands (2020-09 - 2021-07)
CACHE Level 1 Foundation Diploma in Caring for Children - Walsall College, Wisemore Campus, West Midlands (2019-09 - 2020-07)
Aldridge School, Walsall (2014-09 - 2019-07)
