Alison Hemming
Assistant Manager – Optical Industry
Talent
EveshamMember since August 13, 2026
Optical Retail & DispensingStaff Leadership & DevelopmentNHS & Private Patient CareSales & KPI AchievementAppointment Scheduling & Rota PlanningComplaint ResolutionInventory ManagementOptical Software (Optix, Focus)Visual MerchandisingCustomer Service Excellence
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Optical Retail & DispensingStaff Leadership & DevelopmentNHS & Private Patient CareSales & KPI AchievementAppointment Scheduling & Rota Planning
About
Dedicated and experienced Assistant Manager with over 14 years in the optical industry, including more than 13 years at Boots Opticians in Worcester. Skilled in optical retail operations, team leadership, customer care, and sales performance. Recognised for improving patient experiences, developing team capabilities, and supporting business success through day-to-day operational excellence. Passionate about quality eye care and maintaining high standards in both service and clinical support.
Experience
Assistant Manager - Boots Opticians - Worcester, UK
(2011-07)
- Manage daily store operations in a busy retail and clinical environment
- Supervise and support a team of optical consultants, dispensers, and clinical professionals
- Coordinate scheduling, stock management, and performance reporting
- Deliver staff training, mentoring, and performance reviews
- Handle escalated complaints and ensure exceptional patient service
- Support Store Manager with KPI tracking, compliance, and NHS regulations
Education
NVQ Level 2 & 3 - Optical Retail (2013)
GCSE - English Language
GCSE - English Literature
GCSE - Mathematics
Skills
Assistant ManagerOptical Industry
