Aliston De Sousa

Dedicated and results-driven logistics professional with over 5 years of experience in high-volume fulfilment and third-party logistics (3PL) operations. Proven track record as an Outbound Process Guide managing live hourly volumes of 20k–40k units, directing trailer dock operations with 20–30 daily departures, and dynamically allocating labor to safeguard Critical Pull Times (CPTs). Expert in technical troubleshooting, misload reduction, load verification, and acting as a stand-in Process Assistant (PA).

Strong focus on safety, continuous improvement, and operational excellence, now seeking to transition into a Team Lead role.

Outbound Process Guide / Problem Solver - Amazon Fulfilment Centre (BRS2-SWINDON)

(2022)

• Manage live outbound sortation and loading volumes of 20k–40k units per hour, collaborating directly with associates, Team Leads, and Area Managers to protect throughput and secure CPT deadlines.
• Monitor real-time KPIs and Sorter metrics to rapidly identify conveyor jams and equipment faults, coordinating with engineering/maintenance to resolve issues with minimal impact on flow.
• Dynamically allocate loaders and water spiders across trailer dock zones based on live departures and safely managing an average of 20–30 departures per day.
• Maintain a 99% CPT compliance rating by tracking shipments, shuttles, and carts to avoid late departures and safeguard customer delivery promises.
• Strictly ensure all team members adhere to health and safety protocols, including Trailer Dock Release (TDR) safety compliance, by conducting frequent safety audits of dock doors, dock plates, and dock zones to safeguard site metrics.
• Serve as an active stand-in Process Assistant (PA), balancing labor allocations, and resolving multi-zone operational bottlenecks to drive metrics.

Fulfilment Associate (Outbound) - Amazon Fulfilment Centre (BRS2) - Swindon

(2022 - 2022)

• Processed, sorted and stacked high-volume outbound packages efficiently, scanning items into carts and pallets for steady trailer loading.
• Resolved complex shipping label issues at point-of-contact to eliminate processing backlogs, escalating technical equipment faults to support teams.
• Maintained cross-functional agility by rotating across various dock zones during peak periods to support high-priority volume segments.

Sortation Associate - Amazon Logistics (DSN1) - Swindon

(2019 - 2022)

• Consistently exceeded individual pick and stow productivity targets within a fast-paced, high-volume logistics environment.
• Maintained top-tier quality and accuracy standards, regularly onboarding and coaching newer colleagues on operational best practices.
• Proactively identified and reported floor hazards, actively contributing to a site-wide culture of safety and 5S compliance.

Warehouse Operative - DHL for The Range - Bristol

(2019 - 2019)

• Executed fast-paced 3PL retail picking, packing, and dispatch tasks using WMS software and RF scanners to preserve strict inventory accuracy.

Parcel Sorter (Seasonal) - Royal Mail Centre - Swindon

(2019 - 2019)

• Processed heavy parcel and mail surges during peak holiday distribution frames under tight accuracy and scheduling metrics.

Waiter - The Burj Indian Cuisine - Swindon

(2018-06 - 2019-01)

• Polished professional communication, direct customer service, conflict de-escalation, and high-tempo teamwork dynamics.

BTEC Level 3 Extended Diploma - Computing - New College, Swindon (2021 - 2023)

BTEC Level 2 Diploma - ICT - New College, Swindon (2020 - 2021)

GCSEs - Mathematics (Grade 5), English Language (Grade 4)