ALLIE WAGHORN
23 Brewer Mead, Chippenham, Wiltshire, SN15 3FB
PROFILE A determined & challenge driven Administration/Service Support Officer/Office Manager with experience of selling, initial set up and ongoing management of service contracts and daily management of a regional branch with a field-based team of engineers. Experience of working in farm business consultancy, weighing machine, import & export and Insurance industries.
EMPLOYMENT RECORD
February 2021 – present Mobius Technology Ltd, Chippenham
Customs Manager
April 2020 – January 2021 Brignall Opticians, Chippenham
Opticians Receptionist
August 2010 – February 2020 WhiteAvon Limited, Kington Langley
Office Manager
July 2009 – August 2010 The Lansdowne Surgery, Devizes
Receptionist
May 2000 – 2009 Avery Weigh-Tronix, Chippenham
Service Support Officer
January 1998 – April 2000 The Angel Hotel, Chippenham
Kitchen Assistant
July 1986 – September 1997 The Insurance Centre, Malmesbury
CAREER EXPERIENCE
Mobius Technology Ltd employed as Customs Manager; responsibilities & duties have included:
Customs Manager Duties:
- Generation of import/export customs declarations
- Weekly invoicing of customers
- Managing Customs Team, holidays, work rotas
- Quoting and administering new customer applications
- Time sensitive delivery of documents for the food industry
Brignall Opticians employed as an Opticians Receptionist; responsibilities & duties have included:
Opticians Receptionist Job Duties:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Ensures availability of optical information by filing and retrieving patient records.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, reporting required changes.
WhiteAvon Limited employed as Office Manager, recent responsibilities & duties have included:
Daily Office Management
- General admin
- Administration of consultant emails
- Report preparation
- Accounts input and invoice generation
- Office banking
- Office accredited first aider
- Despatching & receiving of supplies from both internal & external customers
- Daily running of the administration office.
- Dealing with all internal telephone calls
- Outbound calls liaising with customers, consultants and government bodies
People and Performance Management
- Chasing outstanding purchase orders and scheduling consultant diaries
- Producing performance related reports from our Farm Accounts software
- Managing consultants holiday & sickness records
The Lansdowne Surgery employed as a receptionist, responsibilities & duties have included:
Medical Office Receptionist Job Duties:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, reporting required changes.
Avery Weigh-Tronix employed as a Service Support Officer, recent responsibilities & duties have included:
Daily Branch Management
- Deputised for service manager when off site (approx. 2-3 days per week) or on leave.
- Daily monitoring of preventative maintenance visits & calibrations of scales.
- Sole responsibility for nationally managing all MOD calibrations, involved in the original process set up and ongoing management of it.
- Taking details & raising breakdown calls from external customers via a centralised team,
- Despatching & receiving of supplies from both internal & external customers
- Stock inventory management for engineer’s team.
- Daily running of the administration office.
- Dealing with all internal telephone calls
- Outbound calls liaising with customers, engineers, and other service teams.
- Liaising with professional bodies, i.e., trading standards
- Branch accredited first aider.
People and Performance Management
- Managing daily work schedules for a team of 13 engineers, reallocating work to cover breakdowns and sickness.
- Chasing outstanding purchase orders and scheduling engineers to attend sites to carry out authorised work.
- Producing performance related reports with respect to engineering team members.
- Monitoring of engineer and vehicle tracking via Cognito GPS to optimise time and territory management.
- Input of weekly timesheets for a team of 13 engineers.
- Managing engineer’s holiday & sickness records
- Fleet car management.
Contract Management
- Preparation of quotations for maintenance service contracts and repairs.
- Authority to sanction discounts to remain competitive in the marketplace.
- Setting up & managing new contracts
Insurance Administrator
SOFTWARE SKILLS
Microsoft Office - Word, Excel, PowerPoint
Outlook,
Quickbooks Accounts
EDUCATIONAL QUALIFICATIONS
BTEC Diploma in Business Studies
First Aider qualification
Level 4 Certificate in Advanced Customs Compliance
HOBBIES & INTERESTS
Socialising with friends
Jewellery making
Walking, enjoying the countryside with my dogs
REFERENCES
Available on request
