Aluve Lucas

Reliable Retail and Customer Service professional with 3 years experience in fast-paced stores. Skilled in sale support , merchandising , POS , and keeping stores clean and organized. Known for being hands-on and dependable and Customer-focused

Front Shop Assistant at The Crazy Store-Sea Point (2024-11 – 2025-08)

Assist with pricing and stock organisation. Maintain shop presentation through effective merchandising. Provide exceptional customer service and engage with customers effectively. Perform housekeeping and cleaning tasks to ensure a tidy environment.

• Streamlined stock display, enhancing shopper experience.
• Delivered outstanding customer service, resolving inquiries efficiently.
• Maintained cleanliness, contributing to a welcoming atmosphere.

housekeeping and cleaning at Tsebo cleaning solutions-Pinelands (2024-04 – 2024-09)

Managed cleaning and catering services at Old Mutual building. Ensured high standards of cleanliness and hygiene throughout the facility. Coordinated with team to maintain efficient operations and meet client expectations.

• Delivered exceptional cleaning services, enhancing client satisfaction.
• Implemented effective cleaning schedules, improving operational efficiency.
• Trained new staff on cleaning protocols and safety procedures.

Sales Assistant at foshi (2024-05 – 2024-07)

Provide direct customer engagement assisting shoppers with product selection, answering inquiries, and processing transactions. Maintain store appearance through stocking shelves, creating displays, and ensuring cleanliness. Strive for customer satisfaction while supporting sales goals.

• Assisted customers in product selection and inquiries.
• Processed transactions efficiently, handling cash and card payments.
• Maintained store cleanliness and organized displays.
• Supported sales goals through excellent customer service.

Customer Service Advisor at Homechoice-Wynberg (2023-01 – 2023-08)

Oversee customer inquiries regarding purchases and accounts. Deliver polite, friendly, and efficient service while maintaining professionalism. Ensure customer satisfaction by resolving issues promptly.

• Managed diverse customer queries to enhance satisfaction.
• Provided efficient service, contributing to positive customer experiences.
• Developed rapport with clients, fostering long-term relationships.

Merchandiser at TIGER BRANDS SNACKS & TREATS-Goodwood (2022-02 – 2022-12)

Oversaw stock management, packing, and merchandising in-store. Assisted customers in locating desired products, ensuring a positive shopping experience. Supported team during weekends and holidays.

• Improved stock accuracy through diligent stock takes.
• Enhanced product visibility and layout, boosting sales.
• Provided exceptional customer service, resolving queries effectively.

. National Senior Certificate. Spes Bona High school (2022)