Tiybah Hussain

Dedicated and reliable retail and customer service professional, fluent in English and Punjabi. Committed to providing exceptional customer support, consistently striving for improvement to offer the highest level of assistance. Enthusiastically seeking opportunities to positively contribute to team success and enhance client satisfaction.

Teaching Assistant - Dar Us Salam Education - Bury

(2022-01)

• Collaborated with the main class teacher on long-term lesson planning and activities.
• Successfully conducted classes with 25+ students in the absence of the main teacher.
• Facilitated small group activities for 5 to 6 pupils, ensuring effective behaviour management.

Customer Service Advisor - Capita (Tesco Mobile) - Bury

(2020-10 - 2021-06)

• Managed multiple systems while handling inbound calls from customers looking to purchase or upgrade their products.
• Proactively applied product knowledge to solve problems, ensuring a deep understanding of Tesco Mobile offerings.
• Met tight deadlines, ensuring prompt responses to queries and meeting daily service targets.

Sales Assistant - Pound Stretcher - Bury

(2016-10 - 2020-02)

• Managed tills for accurate and efficient transactions, ensuring excellent customer service and prompt satisfaction.
• Kept products readily available by restocking inventory as instructed.
• Actively participated in promoting store campaigns and special offers to enhance customer engagement.
• Contributed to a positive and friendly store environment as an integral part of the team.

BTech - Health & Social Care - Bury College (2013 - 2014)

GCSEs - Broad Oak High School (2008 - 2012)