Founder - Sharshanil Galore UK - London, UK
(2020-08)
Pioneered the establishment and operation of an e-commerce business across eBay and Etsy platforms.
- Managed all aspects of online retail, including product sourcing, listing, sales, and customer service.
- Spearheaded marketing initiatives to drive traffic and sales, optimising product visibility and customer engagement.
Marketing Manager - Instagram - London, UK
(2020-08)
Developed and executed comprehensive marketing strategies to enhance brand presence and user engagement on the Instagram platform.
- Orchestrated social media campaigns, content creation, and community management to foster a vibrant online community.
- Analyzed marketing campaign performance, identifying key trends and insights to inform future strategies and optimise ROI.
Seasonal Sales Assistant - Card Factory - London, UK
(2023-10 - 2023-12)
- Executed sales transactions and cashier duties with efficiency and accuracy.
- Maintained optimal stock levels through diligent replenishment procedures.
- Ensured store presentation standards were met by tidying and preparing the sales floor for daily operations.
Sales Assistant/Administrator - SJR - London, UK
(2022-06 - 2023-05)
- Provided exceptional customer service, assisting clients with product selection and inquiries.
- Managed administrative tasks to support sales operations and ensure smooth business processes.
- Handled point-of-sale transactions, including processing sales, returns, and exchanges accurately.
Style Advisor - Hobbs - London, UK
(2022-04 - 2022-06)
- Engaged with customers upon store entry, providing a welcoming and helpful first impression.
- Delivered expert style advice and personalized recommendations, assisting customers with outfit coordination and sizing, including footwear.
- Processed sales and returns efficiently at the point of sale, ensuring accuracy and customer satisfaction.
Academic Administrator/Student Services Officer - ABA - London, UK
(2021-09 - 2022-02)
- Facilitated student inductions, managed admissions processes, provided student support, and issued certificates.
- Addressed student queries via telephone, email, and one-to-one consultations, offering timely and effective solutions.
- Administered login credentials for college email and the Virtual Learning Environment (VLE), assisting with password resets to ensure continuous access.
Stock Control Assistant (Fixed Term Contract) - Phase Eight - London, UK
(2018-10 - 2020-08)
- Managed the seamless flow of stock from the warehouse to Head Office and orchestrated inter-store transfers.
- Oversaw inbound and outbound deliveries and collections between the warehouse and Head Office.
- Administered weekly sales of products for both staff and customers, ensuring accurate record-keeping.
Direct Shipments Customer Service Advisor (Fixed Term Contract) - Fred Perry - London, UK
(2017-08 - 2018-08)
- Controlled stock and processed/released orders for goods from international sites (China, Vietnam) and the UK.
- Managed customer accounts and proactively addressed outstanding tasks for each account to ensure client satisfaction.
- Executed sales, provided customer support, and managed stock allocation and collections while consistently meeting deadlines and Key Performance Indicators (KPIs).
Customer Relations Management Assistant (Temporary) - Overbury Plc - London, UK
(2017-04 - 2017-06)
- Updated CRM records with precise client, employee, address, and contact details.
- Managed marketing lists, processed seminar invitations, and tracked attendee registrations and cancellations.
- Maintained and updated FTSE 100 and FTSE 250 company information within the CRM, linking various sites to Head Office locations.
Receptionist/Administrator (Temporary) - Halcyon International School - London, UK
(2017-03 - 2017-03)
- Greeted visitors, managed incoming calls, and responded to parent emails regarding student absences, sickness, or appointment requests.
- Logged appointments into the online calendar, assigned relevant attendees, and sent confirmation emails upon visitor arrival.
- Received mail and deliveries, and contributed to student safety by ensuring students signed out for authorized lunch breaks.
Data Entry Clerk (Temporary) - Dawood and Tanner - London, UK
(2017-01 - 2017-02)
- Compiled detailed Excel spreadsheets containing required information for managerial approval.
- Submitted spreadsheets by set deadlines as instructed by management.
- Archived physical patient files and inputted associated data into relevant in-house spreadsheets.
Senior Administrative Executive - Havilah Prospects - London, UK
(2016-02 - 2016-10)
- Supervised and trained administrative team members in executing their daily duties.
- Served as Key Holder for the main London Office, responsible for opening and securing the premises after work hours.
- Performed reception duties, including greeting clients, customers, and staff.
Administrative Officer - Havilah Prospects - London, UK
(2015-06 - 2016-02)
- Acted as Key Holder for the main London Office, ensuring security and access control.
- Managed the enrolment process for new learners, facilitating a smooth onboarding experience.
- Cultivated and maintained client relationships, liaising effectively with partners, employers, and learners.
