Amanda Bello

Dear Hiring Manager,

I hope this email finds you well. I am writing to express my strong interest in a customer service role within your esteemed organization. As an experienced administrative representative with a background in call center operations, I believe I possess the necessary skills and qualities to excel in this position.

Having worked in a call center environment, I have developed exceptional communication skills and the ability to handle customer inquiries and resolve issues efficiently. I am well-versed in providing top-notch customer service, ensuring customer satisfaction, and maintaining a positive and professional demeanor at all times.

In addition to my customer service expertise, my administrative experience has equipped me with strong organizational skills, attention to detail, and the ability to multitask effectively. I am proficient in handling administrative tasks, managing data, and utilizing various software and systems to streamline processes.

I am confident that my combination of customer service and administrative skills would make me a valuable asset to your team. I am dedicated, adaptable, and always strive to exceed expectations.

I would welcome the opportunity to discuss how my qualifications align with your organization's needs further. Please find attached my resume for your review. I look forward to the possibility of contributing to your team's success.

Thank you for considering my application.

WORK HISTORY

Administrative and Legal Relations Assistant, 12/2021 to Current

RSM International - London, England

• Handling Member Firm enquires, including general governance support.
• Sending, updating and maintaining Memorandum of Agreements for Member Firms.
• Drafting MoA's, Schedule 1 and Annex B's.
• Sending letters and Adobe agreements to existing and new Member Firms.
• Legal research on validity of online and wet ink agreements within different countries.
• Conducting deep research on relevant laws and policies to possible trademark breaches.
• Managing all Trademark queries, updating senior leaderships to establish next steps.
• Drafting Memo's for board meetings.
• General Project work and support.
• Receiving and collating all Firms fee income, using the data to produce reports and presentations.
• Reporting Fee income for Member Firms to International Accounting Bulletin.
• Drafting Briefing Paper for CEO for external international meetings.
• Analysing invoices.

Consultancy Support Assistant, 09/2021 to 12/2021

Savills

• Managing inbound and outbound mail to ensure effective communication with customers and stakeholders
• Maintained customer confidentiality and handled support services in compliance with regulations
• Ensured accurate and up-to-date customer records by reviewing and

EDUCATION

GCSE

Sacred Heart Catholic School

12 A* -C' s Including A in Math

Bachelor of Arts: LLB Law, 2016 Anglia Ruskin University - England GPA: 2;1

SKILLS

Training completed

Expense tracking and reporting First Aid Trained

Fire Warden

Environmental Awareness Assertiveness & Crisis Management Becoming An Effective Leader Data Protection Training

Counter Terrorism Training correcting documents

• Provided administrative support to the Sustainability and Engineering Teams
• Managing invoices and raised purchase orders for the two teams

Floor Manager, 08/2019 to 09/2021

Freshfields Law Firm

• Scheduling meetings and maintained databases for global executives
• Prepared letters, presentations, and reports to support senior management
• Assisted in HR functions, including personnel record keeping and managing floor plans
• Conducting health and safety checks for all floors

Receptionist/ Revolving Supervisor, 06/2018 to 08/2019

Worksheets Portico

• Meeting room management
• Managing office stats within the Offices, feeding back to mangers taking back feedback
• Preparing access passes for staffs
• Managing permits for the building and dealing with contractors
• Managing lone working buildings, looking after more than 10 companies on a site and liaising with the building managers to achieve 5
• Standard.

Account Coordinator, 10/2017 to 02/2018

Central Recruitment

• Managing over 60 sites including more than 150 workers, including making Rota's for tenants
• Maintaining confidential contracts, calling potential contracts and developing relationships
• Assisting management in training, motivating, and coaching employees, and serving as an effective role model
• Determines work procedures; prepares work schedules and expedites workflow
• Attending to clients' queries & demands on the contract ensuring all terms are understood
• Multitasking- ensuring all calls are answered, speaking to new leads and answering emails complaints
• Providing reports to line manager on a monthly and Adhoc basis
• Organise and direct worker training programs, resolving problems.

University degree law