Amanda Charteris

My professionalism and strong attention to customer care is demonstrated by my excellent communication skills, my attentive nature and my willingness to go above and beyond to ensure exceptional customer satisfaction. In my current role as a self employed hair stylist I am responsible for answering all customer enquiries, booking appointments and replying to any messages in a timely and effective manner, whilst keeping my appointment diary organised and maintaining efficient time management. My strong organisation skills are essential in maintaining the smooth running of my salon on a day to day basis.

Self employed hair stylist - The garden room - Stewartby, Bedford

(2020-01 - 2023-03)

• providing customers with a friendly, relaxed service, ensuring they are comfortable from the moment they enter the salon.
• Building a strong rapport to help the client feel at ease during the process.
• First impressions are lasting so general housekeeping of the salon is vital, including sweeping floors, organising products and replenishing stock.
• consulting with and advising clients on styles and products to suit their needs
• delivering a good end result that the client specified during the Consultation process.
• excellent time management to ensure clients are happy with the service
• Maintaining a strong client base and ensuring customer satisfaction.

Salon director - A little luxury - Dunstable

(2015-10 - 2020-01)

As a salon owner and director of the company I was responsible for 5 direct team members.

• ensure my team members had my full support.
• listening to team members and show concern for each person as an individual.
• handling conflicts and client complaints.
• carrying out monthly one to one's.
• hosting monthly team reviews.
• maintain business accounts.
• budgeting, branding, marketing.
• client focus and satisfaction

Hair stylist - Chicks crop shop - Dunstable

(2013-05 - 2015-10)

• welcoming clients into the salon.
• booking appointments.
• offering refreshments.
• product knowledge for both appointment and retail purposes.
• Cutting, colouring and styling.
• Work effectively as a team and alone.
• Follow clients instructions.
• process payments.
• exception customer service.

Hair stylist - Artizan - Dunstable

(2010-09 - 2013-05)

Artizan is where my passion for the hairdressing industry steamed from. I had further training at the wella studios in London where my love for colour application became the driving force to my success in the hairdressing industry.

• i gained confidence in my ability to deliver a wonderful experience to my customers
• learning from the best names in the industry

Sales negotiator - Connells - Luton

(2008-08 - 2010-09)

• Negotiation skills
• presentation skills
• brilliant customer service
• excellent time management
• IT skills such as email and database
• planning skills
• ability to think clearly and quickly under pressure
• ability to express thoughts verbally

Saturday work /Trainee hairdresser - House of hair - Luton

(2001-06 - 2007-12)

I enjoyed work experience at house of hair during my time at cardinal Newman high school.

• after my two week work experience I was offered a Saturday job.
• this lead to me exploring a career in hairdressing, which has been an extremely successful career.

GCSE - Cardinal Newman (1997-09 - 2022-08) Luton