Amanda Fowler
Senior Customer Success Manager
Talent
St Albans, City and District of St. Albans, HertfordshireMember since August 26, 2025
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About
A dedicated customer experience manager and a centric leader with 24 years of experience in Customer Experience, Customer Success, Service Delivery, and IT Transformation. Proven expertise in stakeholder management, partner/vendor collaboration, and service improvement with a strong focus on product adoption and growth. Passionate about enhancing customer relationships and driving business value through strategic planning, operational excellence and strategic guidance.
Experience
Core Competencies
- Customer Success Strategy | Executive Engagement | Account Retention & Growth
- Service Delivery Excellence | ITIL Processes | Lifecycle Management | Critical Incident Reduction
- Digital & IT Transformation | Stakeholder Management | Vendor & Partner Enablement
- Contract Negotiation | Business Case Development | Customer Advocacy | Cross-functional Leadership
