Rafik Khoury

Customer-oriented and ambitious professional with comprehensive knowledge of finance, business development, customer success, sales, and administrative support. Skilled in providing support to co-workers and customers, onboarding new customers, and solving problems. Ability to support business objectives and deliver excellent performance in both high growth and turnaround situations with absolute integrity.

Capability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar circumstances. Skilled communicator with a finely honed attention to detail.

Customer Success Manager - Credico - London, United Kingdom

(2021-01)

Conducted comprehensive research and successfully implemented findings to optimize the client onboarding process. Developed and strengthened professional working relationship with new and existing clients. Ranked #1 at a personal and team level consistently.

• Managed and coached a team of 10 people with no experience by creating digital training material and assisting on the field.
• Achieved significant increase of 28% in client base by implementing new strategies.
• Successfully implemented a Customer Referral Program along with a Customer Feedback Form to enhance the customer experience.
• Delivered high quality service to maintain client retention.
• Conducted weekly 1 on 1 sessions with team members.

Customer Advisor - Apple - Dublin, Ireland

(2020-01 - 2020-12)

• Presented quarterly performance at management presentations and contributed to strategic roadmap setting, based on customers and colleagues' feedback.
• Coordinated closely with the internal sales and marketing departments to successfully launch campaigns and reach target goals.
• Conducted live webinars to train new joiners.

Client Relationship Manager - Standard Chartered Bank - Beirut, Lebanon

(2015-09 - 2019-12)

Provided hands-on support to clients. Conducted comprehensive research potential prospects. Acted as key contact for all client interactions.

• Established new client-base and increased market share across the EMEA region through various communication channels and personal network.
• Led client integration and on-boarding processes for new business partners.
• Achieved significant improvement of 32% in client retention by delivering exceptional customer service through different strategies.

Specialised Studies - Finance - BI Norwegian Business School (2014)

Bachelor of Commerce - Finance - Concordia University – John Molson School of Business (2014)

French Baccalaureate - Economics and Sociology - Grand Lycee Franco Libanais (2011)