Amanda King

Results‑driven Operations Manager and people leader with 25 years' experience at British Airways in complex, time‑critical environments. Proven track record of leading multi‑functional teams, delivering operational continuity, managing risk and compliance, and improving processes while maintaining exceptional service standards. Highly effective in stakeholder management, decision‑making under pressure, and driving performance through engagement, structure, and accountability.

IOC Crew Lead (Flight and Cabin Crew) - British Airways - London Heathrow

(2024-01)

Lead day‑to‑day operations management within a 24/7 operational control environment supporting a complex, high‑volume operation.

• Manage, coach, and develop a team of Operations Executives, driving engagement, accountability, and high performance.
• Own resource planning and allocation, ensuring operational coverage while balancing cost, compliance, and service delivery priorities.
• Manage disruptions, incidents, and operational risk, making time‑critical decisions to maintain continuity and protect customer commitments.
• Ensure full regulatory, legal, and policy compliance, leading investigations and post‑incident reviews where required.
• Act as senior escalation point, partnering with internal leadership and external stakeholders to resolve issues quickly and effectively.
• Provide operational data, insights, and reporting to support informed senior‑level decision‑making.
• Maintained operational resilience during periods of significant disruption through proactive planning and cross‑team coordination.
• Improved team performance and engagement through structured leadership, feedback, and development planning.

Crew Scheduler / Operations Executive - British Airways - London Heathrow

(2022-01 - 2024-01)

• Planned and allocated operational resources in a cost‑effective and legally compliant manner.
• Monitored live operations, identified emerging risks, and implemented timely interventions.
• Delivered accurate reporting and operational insights to support leadership decision‑making.
• Acted as first point of contact for operational queries, resolving issues efficiently while maintaining service standards.
• Utilised multiple enterprise systems to maintain data accuracy and operational visibility.
• Coordinated multiple service partners to deliver seamless end‑to‑end operations.
• Managed operational schedules, stock control, and turnaround timelines.
• Accountable for punctuality, service recovery, and quality standards.
• Supported business expansion by assisting with new base set‑ups and supplier negotiations.

Duty Flight Crew Executive - British Airways - London Heathrow

(2015-01 - 2017-01)

• Supported large‑scale daily operations, acting as liaison between operational teams and senior management.
• Managed incident response, operational communications, and staff welfare responsibilities.
• Maintained accurate records and operational documentation to support compliance and audit requirements.

Cabin Services Manager (Purser) - British Airways - London Heathrow

(2007-01 - 2020-01)

• Managed teams of up to 20+ staff, ensuring operational delivery, safety, and performance standards were met.
• Accountable for punctuality, service quality, cost control, and team wellbeing.
• Led incident response, service recovery, and stakeholder communication in live operational environments.
• Delivered training, performance feedback, and capability development.

Operations Readiness Executive - British Airways - London Heathrow

(2017-01 - 2018-01)

• Ensured operational readiness through proactive checks, compliance management, and process adherence.
• Reviewed documentation and readiness indicators to prevent delays and failures.
• Contributed to continuous improvement initiatives across people, process, and systems.