Amanda Parkinson

Experienced manager and team leader with a strong background in customer service, hospitality, healthcare and operational supervision. Proven ability to lead teams of up to 15 staff, increase sales, organise successful events, train new colleagues, manage stock and plan rotas. Approachable, organised and calm under pressure, with a strong focus on customer experience and high operational standards.

Now seeking a retail or customer service role where transferable leadership skills can add value within a structured and supportive working environment.

Bar Manager - Leigh RUFC - Leigh, Greater Manchester, UK

(2026-02)

• Manage the day-to-day operation of a busy clubhouse bar and lead a team of 15 staff.
• Increased bar sales through successful events, promotions and consistently high customer service standards.
• Plan and organise club events and private functions, supporting revenue growth and positive customer experiences.
• Recruit, train and support new staff, helping colleagues develop confidence and maintain service standards.
• Produce staff rotas and manage staffing levels for busy service periods and events.
• Order stock, manage deliveries and monitor inventory to maintain availability and minimise waste.
• Responsible for opening and closing the premises, cash handling and till reconciliation.
• Resolve customer queries and operational issues professionally while maintaining health, safety and hygiene standards.

Facilities / Housekeeping Supervisor - Holiday Inn Express

(2025-11 - 2026-02)

• Oversaw daily housekeeping operations, ensuring guest rooms and public areas met high hygiene and presentation standards.
• Led, trained and supported staff to maintain consistent performance and reliability.
• Managed cleaning schedules, stock levels and inventory of supplies.
• Reported and followed up on maintenance, safety and compliance issues.
• Worked closely with other hotel departments to support smooth day-to-day operations and guest service.

Mental Health Support Worker - Greater Manchester Mental Health NHS Foundation Trust

(2021-03 - 2025-06)

• Supported patients within an Adult Male Acute Mental Health Unit, maintaining dignity, safety and wellbeing.
• Provided day-to-day care, emotional support and assistance with medication where required.
• Escorted service users into the community to support rehabilitation and reintegration.
• Worked effectively within a multidisciplinary team in a challenging, fast-paced environment.
• Used calm communication, sound judgement and empathy when responding to complex situations.

Warehouse / Production Supervisor - Masksafe

(2020-02 - 2021-02)

• Supervised production operations and organised rotas for up to 12 employees.
• Supported an efficient production line while ensuring adherence to company procedures.
• Operated machinery and ensured products were correctly prepared for shipping.
• Maintained high standards of cleanliness and health and safety compliance.

Senior Bar Staff / Supervisor - Leigh RUFC

(2015-09 - 2020-01)

• Key holder responsible for opening and closing the premises.
• Managed cash handling, stock ordering and day-to-day bar operations.
• Supported and supervised staff during busy service periods.
• Delivered friendly, welcoming customer service in a fast-paced environment.
• Maintained safety, hygiene and presentation standards.

School Catering Supervisor - Wigan Council – Metrofresh

(2004-11 - 2016-05)

• Ran a primary school kitchen serving healthy meals to approximately 520 pupils each day.
• Supervised and supported a team of seven kitchen assistants.
• Ensured compliance with food safety, hygiene and mandatory training requirements.
• Maintained a safe, efficient and well-organised working environment.

GCSEs - General Education - West Leigh High School