Healthcare assistant (Bank) - Newcross Healthcare (HCA)
(2025-09)
- Supported daily personal care routines, enabling patients to maintain dignity and independence whilst ensuring safety.
- Worked closely with nursing staff to deliver cohesive care, contributing to smooth ward operations and consistent patient comfort.
- Monitored patient wellbeing and promptly addressed concerns, contributing to improved comfort and reduced incidents on the ward.
- Provided reassurance and emotional support to patients and families, fostering a calm and trusting environment.
- Monitored patient dietary requirements, collaborating with catering teams to ensure tailored meal plans and consistent nutritional standards.
- Assisted with mobility and rehabilitation exercises, promoting faster patient recovery and maintaining safety standards throughout.
- Liaised with multi-disciplinary teams to coordinate patient transfers, contributing to efficient bed management and continuous care.
- Ensured strict adherence to infection control protocols, supporting safer care environments and reducing potential risks.
- Administered medication under supervision, supporting adherence to care plans and contributing to stable patient health outcomes.
- Introduced digital record-keeping for daily patient logs, improving information accuracy and facilitating seamless staff handovers.
- Assisted with wound care procedures, contributing to enhanced healing outcomes and maintaining high hygiene standards.
- Demonstrated empathy and patience in challenging situations, fostering trust and enabling a positive environment for patients and colleagues.
- Maintained up-to-date patient records, facilitating efficient handovers and supporting continuity of care across shifts.
Care Assistant (Home Carer) Part time - Helping Hands - Wolverhampton, West Midlands
(2023-10)
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained hygienic living environments through regular cleaning.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Assisted clients with daily household tasks including cleaning, laundry and food preparation.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Submitted reports to manager regarding status of client.
- Picked up client shopping and prescriptions.
- Hoovered and tidied rooms with keen eye for detail.
Administration (Document Sorted) - Restore Digital - Wolverhampton, West Midlands
(2010-08 - 2025-09)
- Working as a part of a large production team.
- Sorting customer's documents in alphabetical order or as required.
- Data entry of customer's information.
- Scanning customer's documents.
- Managed requests for access to documentation, maintaining confidentiality.
- Resolved issues related to documentation and associated information.
- Organised, filed and stored electronic and physical files to maximise traceability.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Introduced streamlined document tracking protocols, ensuring rapid retrieval and reducing delays for both clients and internal teams.
- Maintained precise indexing of sensitive documentation, supporting accurate retrieval and compliance with data management standards.
Steward - Goldrange - Wolverhampton, West Midlands
(2008-09 - 2012-03)
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Handled special needs of children, elderly and individuals with disabilities.
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Meet and Greet customers.
- Supported passengers through emergency scenarios for safe outcomes.
- Worked closely with security and operations staff to address incidents promptly, promoting safe and orderly travel.
- Implemented safety protocols efficiently, contributing to reliable incident responses and reinforced passenger confidence.
- Worked closely with security staff to resolve incidents swiftly, resulting in sustained order and minimised disruption.
Document Sorter (Christmas Casual Job) - Royal Mail - Wolverhampton, West Midlands
(2008-11 - 2008-12)
- Achieved on-time dispatch, categorising items to enable more efficient sorting.
- Sorting the letters.
- Checked address legibility and corrected minor discrepancies, contributing to smoother downstream sorting and fewer returned items.
- Maintained precise records of sorted mail, supporting traceability and reducing misplacement incidents during peak postal periods.
- Reviewed parcel labelling for accuracy, preventing sorting errors and supporting a seamless postal service experience.
- Assisted with high-volume document sorting, enabling timely deliveries and boosting customer satisfaction during busy periods.
Shop Assistant - PDSA (Volunteers work) - Bilston, West Midlands
(2007-09 - 2008-09)
- Managed stock and checkout area, ensuring efficient customer service and tidy environment.
- Arranged products attractively, enhancing customer engagement and sales.
- Assisted customers in product location, improving shopping experience.
- Handled transactions accurately, maintaining precise till records.
- Introduced clear labelling to backroom shelves, enabling faster stock retrieval and reducing time spent restocking the shop floor.
- Guided new volunteers through daily routines, promoting teamwork and ensuring consistent adherence to shop procedures.
- Monitored health and safety standards on the shop floor, helping maintain a safe environment for customers and staff alike.
Picking & Packing - BRM - Wolverhampton, West Midlands
(2005-07 - 2007-08)
- Manually picked and packed items with speed and accuracy.
- Worked accurately and quickly to meet operational targets.
- Packaged items safely and securely ready for dispatch.
- Kept clean and organised working area to support smooth workflows.
- Manned packing and labelling machines.
- Completed picking and packing checklists for reliable goods processing.
- Followed work orders, carrying out tasks to exact specifications.
- Packed standardised boxes containing specific quantities and weights.
- Labelled packaging clearly to meet compliance regulations.
- Worked closely with team members to coordinate order fulfilment, ensuring smooth handover and timely dispatch of goods.
- Streamlined packing station setup to accelerate order processing, supporting quicker delivery and enhanced customer satisfaction.
- Reviewed dispatch documentation for accuracy, reducing errors and supporting consistent customer satisfaction.
