Estimator - EBD Steel Door - Cardiff, UK
(2026-02)
- Coordinate tender quotations and project-scoping activities for bespoke steel door packages across commercial construction developments.
- Review architectural drawings, door schedules and technical specifications to identify scope gaps, design discrepancies, material dependencies and potential delivery risks.
- Produce accurate quotations, scope adjustments and cost estimates for client-requested design changes.
- Liaise with clients, technical designers, suppliers and production teams to ensure timely clarification of project requirements.
- Maintain clear project documentation and support the smooth handover of approved packages into production and delivery.
- Help ensure proposals align with technical, commercial and programme requirements.
Freelance Operations & Product Development, Food Events - Taste Triangle Limited
(2025-03)
- Delivered food-stall and festival-catering services at summer events, charity functions, weddings, and music festivals.
- Developed menus and prepared food for high-volume service while maintaining quality, speed, and food-safety standards.
- Coordinated on-site teams, managed stock levels, and oversaw event logistics to ensure smooth operations.
- Used customer feedback and sales trends to refine menu offerings, improve service efficiency, and strengthen brand visibility at live events.
Customer support & Service Delivery coordinator - PICS Telecom Limited - Bristol / Cardiff, UK
(2022-03 - 2025-05)
- Acted as a central operational coordinator for data-centre IT and telecommunications infrastructure projects for global enterprise clients, including Google, Nokia, Ericsson, Telstra and Deutsche Telekom.
- Managed the delivery lifecycle for more than 20 concurrent service requests and high-value orders, tracking schedules, resources, milestones and deliverables.
- Maintained a 100% SLA adherence rate through proactive monitoring, stakeholder communication and timely escalation of risks.
- Coordinated cross-border IT asset relocation projects, ensuring safe transit, export and trade compliance, and continuity of client operations.
- Worked closely with vendors, logistics partners and technical engineers to resolve delivery bottlenecks and non-conformance issues.
- Reduced average issue-resolution time by 50% through improved coordination, direct supplier engagement and clearer follow-up processes.
- Maintained project trackers, CRM records, status reports and service documentation, ensuring account managers and clients had accurate visibility of progress.
Business & Operations Consultant - BT Local Business – Leading Edge Group - UK
(2020-01 - 2020-08)
- Managed client onboarding workflows and supported operational integrations using CRM and business-management systems.
- Coordinated with technical, sales and account-management teams to align service-delivery solutions with enterprise client requirements.
- Monitored delivery pipelines, territory plans and monthly performance targets.
- Supported the timely completion of delivery milestones and achievement of monthly KPIs.
- Maintained accurate customer and operational records to support reporting and service continuity.
Transition from Philippines to United Kingdom
(2018-11 - 2020-01)
Account & IT Solutions Manager - First DataCorp - Makati City, Philippines
(2017-04 - 2018-11)
- Coordinated enterprise IT infrastructure solutions with technical pre-sales engineers, vendors and client stakeholders.
- Supported the design, proposal and deployment of solutions involving Cisco, VMware, NetApp and F5 technologies.
- Managed contract lifecycles from proposal approval through procurement, delivery and deployment.
- Monitored project costs, negotiated with suppliers and maintained profitability across a portfolio of approximately 100 enterprise accounts.
- Built strong client and supplier relationships to support delivery quality, commercial performance and customer satisfaction.
Account & Solutions Manager - Advance Information Solutions - Makati City, Philippines
(2015-07 - 2017-03)
- Managed deployment, maintenance and service-delivery pipelines for 50 key accounts using NetApp storage solutions.
- Coordinated client requirements with technical teams and suppliers to support successful solution delivery.
- Negotiated vendor and supplier pricing to maintain competitive proposals while working within agreed project budgets.
- Supported account management, project follow-up and ongoing customer service activities.