Amelia Stanway

Highly organized and detail-oriented professional with strong experience in fast-paced, customer-focused environments. Proven ability to manage schedules, coordinate operations, handle confidential information, and support team performance with efficiency and accuracy. Skilled in communication, problem-solving, and multitasking, with experience using digital systems and maintaining high standards of service delivery.

Recognized for a proactive approach, adaptability, and the ability to prioritize workloads while ensuring smooth day-to-day operations.

Head Waitress at Pavlos Taverna (2026-06 – 2026-09)

• Led front-of-house service during busy shifts, coordinating waiting staff and maintaining an efficient flow between the restaurant floor, bar, and kitchen.
• Welcomed guests, managed table allocation, took accurate food and drink orders, and ensured a friendly, attentive dining experience.
• Handled guest queries and complaints professionally, resolving issues quickly while maintaining high service standards.
• Processed cash and card payments, supported opening and closing duties, and helped train and guide team members.

Resort Team Leader at TUI - Holiday Village Kos (2025-06 – 2025-11)

• Led and supported a high-performing team of reps to drive exceptional customer experiences.
• Acted as key escalation point for complex guest concerns, handling emergencies and complaints with empathy, speed, and professionalism.
• Provided coaching, mentoring, and on-the-job training to new team members, fostering personal development and knowledge growth.
• Managed scheduling and daily briefings while monitoring KPIs including customer satisfaction scores and excursion sales.
• Contributed to a positive team culture through motivational leadership and recognition of outstanding performance.
• Ensured brand standards and service delivery were consistently upheld, driving team accountability and operational excellence.

Resort Customer Helper at TUI (2022-04 – 2025-06)

• Managed large clusters of hotels during peak seasons, providing customer care and in-resort problem resolution.
• Handled emergency situations, processed refunds, and coordinated with relevant departments for efficient issue resolution.
• Drove ancillary revenue by meeting and exceeding excursion sales targets.
• Provided destination briefings, managed complaints, and ensured overall guest satisfaction.

Club Manager at Teasers Palace (2020-01 – 2022-12)

• Oversaw the daily operations of club front-of-house staff and performers.
• Managed inventory, cost control, and staff scheduling.
• Handled licensing paperwork and coordinated compliance with local authorities.

Trainee Quantity Surveyor at Laing O'Rourke Construction (2018-01 – 2020-12)

• Supported procurement, contractor liaison, and site management for packages ranging from £2,000 to £2 million.
• Conducted health and safety checks, engineering inspections, and budget control.
• Assisted in overseeing construction teams and implementing site regulations.

Bartender / Waitress / Event Staff at Various Locations (2016-01 – 2021-12)

• Provided front-line service at Manchester Pride Festival, Preston North End, and Quayside Village Hotel.
• Delivered VIP hospitality and silver service at Manchester United FC.
• Waitressed at Pizza Hut and The Refuge Bar; handled cash/card transactions and stock management.

Level 4 HNC & NVQ in Construction and the Built Environment – UCEN Manchester

A-Levels in Philosophy & Ethics (B), Government & Politics (B), Photography (B) – The Blue Coat Sixth Form, Oldham

GCSEs in English Literature (A), Religious Studies (A*), Science (A), Maths (B), Photography (A) – The Blue Coat School, Oldham