Serena Bridgeman

Waitress

Whitton, Ipswich District, SuffolkMember since February 10, 2026

Critical thinkingStrong communication skillsDetail orientedEfficient under pressureWorks well individually as well as a teamAdaptation to surroundingsOrganisational skillsProactive approachEffective communicationTask prioritisationTime management masteryDivergent thinking

About

Adaptable professional with strong work ethic and keen desire to excel. I Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. I have always excelled at helping and assisting others, making me very detail oriented while completing a task.

A diverse working history has been beneficial for my confidence as an individual enhancing my communication skills with others in a team or dealing with customer queries. Organised, with strong time management skills. Able to learn new tasks quickly and effectively.

Possessing excellent memory and aptitude for problem solving.

Experience

Waitress - Kenny's cafe - Ipswich, Suffolk

(2021-05)

Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Maintained excellent level of service in busy and demanding restaurant environment.
Demonstrated excellent multitasking abilities for timely delivery of orders. Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Delivered checks, collected cash or credit card payments and provided receipt to customers.
Optimised workflow in busy periods through successful coordination with the kitchen staff.
Collaborated with kitchen staff to ensure order accuracy.
Assisted with inventory management, streamlined restaurant operations. Showcased extensive knowledge of menu items, heightened customer decision making.
Enhanced guest satisfaction through attentive and prompt service. Ensured compliance with health regulations through effective cleaning practices in the dining area.
Maintained clean and organised dining area for customer comfort.
Warmly greeted guests upon arrival to create welcoming atmosphere.

Beauty therapist - Revolution beauty clinic - Ipswich, Suffolk

(2019-12 - 2021-04)

Conducted comprehensive skin analysis for tailored treatment plans. Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
Maintained professional client records for effective treatment tracking.
Attended training to deliver range of professional treatments offered by salon. Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
Performed various facials using carefully selected products to suit individual skin needs.
Provided faultless service throughout beauty treatments to achieve optimal customer satisfaction.

Beauty therapist - Tranquility beauty Rooms - Felixstowe, Suffolk

(2018-08 - 2019-04)

Attended training to deliver range of professional treatments offered by salon.
Achieved high-quality manicure finishes with attention to detail.
Administered facial and body hair removal treatments with waxing, threading and electrolysis procedures.
Delivered services to customer locations within target timeframes.
Developed plans and strategies to promote continuous improvement.
Greeted clients into salon, offering refreshments and magazines. Delivered massages using varied techniques, targeted to exact customer preferences.
Managed appointment scheduling efficiently, minimising wait times for clients. Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Apprentice beauty therapist - Image beauty salon - Ipswich, Suffolk

(2017-08 - 2018-08)

Helped to prepare and execute projects under supervision. Worked diligently to meet customer needs, resulting in increased satisfaction levels.
Attended necessary training and completed assessments.
Reception/admin duties. Amongst Learning salon booking system/ booking in clients/ emailing clients/ taking client payments Greeting and welcoming client's, offering refreshments

Care assistant - Fairfield's residential home - Ipswich, Suffolk

(2010-06 - 2014-08)

Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Assisted in all aspects of personal care, retaining comfort and dignity. Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Assisted with rehabilitative care following treatment plans established by health professionals.
Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
Encouraged independence among patients whilst assisting them with tasks. Provided high-quality person-centred support and received consistently positive patient feedback.
Provided attentive first-hand care, comfort and safety to patients.

Care assistant - Lindsey house residential home - Felixstowe, Suffolk

(2009-09 - 2010-05)

Respected privacy and dignity of each resident during provision of care services.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Assisted in all aspects of personal care, retaining comfort and dignity. Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
Adapted to service users' needs and requests to maintain personalised care.