Amenah Choudury

Customer-focused and reliable professional with several years of experience across retail, hospitality and customer-facing environments. Experienced in providing friendly and professional service, handling customer enquiries, resolving issues and working effectively in busy environments. Confident communicating with a wide range of people, using electronic systems and handling payments accurately.

Adaptable, responsible and able to work effectively both independently and as part of a team. I have a BSc (Hons) in Business and Management and I'm committed to creating a positive, welcoming and professional experience for customers and residents.

Sales Assistant at Office Shoes, Trafford Centre (2022-01 – Present)

• Provide friendly, professional customer service in a busy retail environment.
• Respond to customer enquiries and provide appropriate advice and recommendations based on individual needs.
• Deal with customer concerns professionally and work towards effective resolutions.
• Use till and electronic systems accurately to process cash and card payments.
• Assist customers with online and in-store order collections using electronic systems.
• Maintain strong product and service knowledge to provide accurate information to customers.
• Replenish stock and maintain organised, clean and presentable stockroom standards.
• Work collaboratively with colleagues to support smooth day-to-day operations.
• Support store targets through effective communication, product promotion and customer engagement.
• Maintain a professional and welcoming environment for customers throughout the store.

Sales Assistant at Abayas Boutique (2020-01 – 2021-12)

• Provided professional and friendly customer service, helping customers with product and styling enquiries.
• Handled cash and card transactions accurately.
• Responded to customer needs and provided appropriate recommendations.
• Maintained organised displays and high standards of presentation.
• Monitored stock availability and supported smooth day-to-day store operations.

Waitress at Manjaros (2017-01 – 2019-12)

• Provided friendly and professional customer service in a busy restaurant environment.
• Responded to customer enquiries and dealt with concerns professionally.
• Assisted customers with menu choices and provided allergen information accurately.
• Took customer orders accurately and processed payments efficiently.
• Worked effectively under pressure while maintaining high service standards.
• Communicated closely with colleagues to ensure smooth day-to-day operations.

Volunteer Sales Assistant at Letting Agency (2014-01 – 2014-12)

• Assisted with arranging property viewings and responding to property-related enquiries.
• Supported customers throughout the property viewing process.
• Organised customer files and maintained accurate records.
• Provided professional and helpful customer service in an office environment.
• Communicated with customers professionally and assisted with general administrative tasks.

BSc (Hons) in Business and Management – University of Salford (2022-01)