Amie Jobarteh

My background includes a wide range of administrative and customer facing responsibilities, I have obtained skills to work well independently in a fast paced work environment.

Key skills obtained

• Customer Service & Client Support – managing high call volumes (up to 300 calls/day), resolving queries quickly while maintaining KPIs.
• Administrative Support – scheduling, diary management, filing and maintaining accurate records.
• Booking & Coordination – coordinating appointments, engineers and stakeholders to ensure smooth operations.
• Volunteer & Team Support – training, supporting and guiding business support volunteers.
• Organisation & Time Management – prioritising multiple tasks under pressure and meeting strict deadlines.
• Problem-Solving – handling complaints, finding solutions and maintaining customer satisfaction.
• Adaptability – working across different industries (insurance, plumbing, domestic violence charity, running my own small business).
• Tech Proficiency – using customer support systems (e.g., Zendesk, Salesforce and similar), Outlook, ExCel, Word, PowerPoint, Adobe, scheduling tools, and internal databases.

I am eager to progress my career in areas that build on my strengths in administration and customer-facing roles, while also expanding into marketing and business development. I enjoy supporting operations, engaging with clients and contributing to growth. I am motivated by opportunities to take on more responsibility, develop new skills and play a key role in helping a business succeed.

My background includes a wide range of administrative and customer facing responsibilities, I have obtained skills to work well independently in a fast paced work environment.

Key skills obtained

• Customer Service & Client Support – managing high call volumes (up to 300 calls/day), resolving queries quickly while maintaining KPIs.
• Administrative Support – scheduling, diary management, filing and maintaining accurate records.
• Booking & Coordination – coordinating appointments, engineers and stakeholders to ensure smooth operations.
• Volunteer & Team Support – training, supporting and guiding business support volunteers.
• Organisation & Time Management – prioritising multiple tasks under pressure and meeting strict deadlines.
• Problem-Solving – handling complaints, finding solutions and maintaining customer satisfaction.
• Adaptability – working across different industries (insurance, plumbing, domestic violence charity, running my own small business).
• Tech Proficiency – using customer support systems (e.g., Zendesk, Salesforce and similar), Outlook, ExCel, Word, PowerPoint, Adobe, scheduling tools, and internal databases.

I am eager to progress my career in areas that build on my strengths in administration and customer-facing roles, while also expanding into marketing and business development. I enjoy supporting operations, engaging with clients and contributing to growth. I am motivated by opportunities to take on more responsibility, develop new skills and play a key role in helping a business succeed.

Business Administration Level 3 NVQ