Business Support Officer - Watford Council - Hertfordshire
(2025-12 - 2025-12)
- Updating licenses on to the Uniform database
- Liaising with car drivers and ensuring that the vehicles are kept in good condition
- Compliant using Teams, 8x8 database, Microsoft word, spreadsheet and call centre headset
Technical Support Officer - Harrow Council - Harrow
(2024-04 - 2024-09)
- Logged repairs and arranged pre- and post-inspections using Civica
- Updated complaints related to disrepair, legal cases, and customer issues on Tracker spreadsheets. Scheduling appointments with senior management
- Acted as Lead Planner for the Contact Centre, supporting complaint data processing
- Performed administrative tasks: photocopying, scanning, emailing, downloading documents, and minute-taking
- Logged and updated invoices in Northgate OHMS, ensuring pricing accuracy
- Used Teams and internal chat systems for team collaboration and exercises
Lead Planner - Repairs - Ealing Council - Ealing
(2023-11 - 2024-01)
- Scheduled daily repair appointments for operatives
- Merged and maintained spreadsheets for repair callouts
- Updated the Impact Response database with notes, closures, and allocations
- Encouraged team innovation and supported team development
Customer Service Support Coordinator - Pinnacle - Burnham
(2023-04 - 2023-09)
- Arranging and scheduling Gas service appointments to ensure that tenants are compliant
- Having a thorough understanding of delivering front line services to customers in a challenging environment and Resolved complaints in line with Service Level Agreements (SLAs)
- Having Knowledge and experience of gas Coordination and compliance within a Gas team
- A track record of effectively coordinating a Gas/Plumbing team. Handling general admin: franking, posting appointment letters for gas appointments, photocopying and receptionist duties
- Liaised with managers, contractors, and tenants and scheduled appointments with senior management
- Updating spreadsheets to ensure that certificates, client reports/queries & record were kept up to date and Logged repairs using the Reapit database
Technical Administrator - Hillingdon Council - Hillingdon
(2023-02 - 2023-03)
- Updated and merged spreadsheets for waste control management
- Performed general office administration and photocopying tasks
Exams Administrator Assistant - Achieving for Children - Richmond
(2022-09 - 2022-09)
- Updated OneFile database with qualifications and CVs
- Uploaded induction courses to IT systems for data protection and client welfare
Energy Rebate Officer - Richmond & Wandsworth Council - Richmond
(2022-05 - 2022-07)
- Processed online applications for energy rebates
- Directed customers to appropriate council departments
- Liaised with senior management on trends and issues related to the rebate scheme
Business Finance Support Officer - Hounslow Council - Hounslow
(2021-03 - 2022-03)
- Logged sales orders and raised requisitions using Agresso Web Live
- Managed Link-line accounts: matching, payments, subscriptions, and direct debits
- Analysed BACS transfers and unpaid direct debits; coordinated with Liberata
- Processed invoices, refunds, and payment plans
- Maintained customer and supplier records using e-forms and Nitro PDF
- Handled frontline calls via Cisco Jabber and Jontek systems
- Managed stock orders and submitted annual internal accounts
- Supported audits and trained colleagues on Agresso
- Liaised with finance, legal, and social care teams on account queries
- Assisted with repairs and purchase orders for Bristol Court
Agency ERG Recruitment - Hackney Council
(2020-10 - 2020-10)
- Processing Right to Buy applications on to the data base system for purchasing purposes
- Filing, photo-copying and registering new files
BSO in Repairs – Housing - Complaints - Inquilab Housing Association
(2019-08 - 2020-02)
- Imputing and logging data information of Housing repairs on the CRM database system
- Booking in FRA electrical tests for communal buildings to ensure that compliance is met
- Contacting tenants for the Gas Safety Inspection to ensure that compliance is met
- Addressing ASB cases and liaising with the ASB Manager to ensure appointments are kept
- Assisting tenants with their right to acquire queries and updating CRM
- Resolving rent issues and providing tenants with updates on how to make payments
- Attending Management meetings and providing reports on repair issues involving contractors
