Amina Rappell

I am an enthusiastic and dedicated individual with a strong passion for the retail sector. With hands-on experience in customer service roles, I take pride in delivering high standards of support and satisfaction to every customer. I thrive both independently and as part of a team, consistently demonstrating excellent communication, time management, and attention to detail.

My goal is to contribute positively to a dynamic retail environment while continuing to grow professionally. Able to start work immediately and can drive.

Courier/Delivery Driver - Uber

(2026-06)

All aspects of driving and delivering excellent customer service to clients paying door to door or via Uber app.

Shop Assistant - Lifestyle Store

(2021-11 - 2023-10)

• Worked in a busy shop independently and as part of a team
• Assisted customers and sold products
• Stocked and rearranged shelves
• Processed payments and maintained shop cleanliness

Volunteer - Marks and Spencer

(2018-03 - 2018-04)

Worked in women's and food departments

• Delivered high level of customer service
• Maintained store cleanliness
• Handled customer enquiries and replenished stock
• Took food and drink orders in café area
• Followed food hygiene policies

Full-Time Parent

(2007)

• Time Management - Coordinating daily routines, appointments, and activities efficiently
• Organisation - Managing household tasks, schedules, and responsibilities
• Budgeting & Financial Awareness - Handling household finances, budgeting for groceries, bills, and family needs
• Problem Solving - Resolving conflicts, handling unexpected situations calmly and effectively
• Communication Skills - Clear and empathetic communication with children, schools, healthcare providers, and others
• Adaptability & Flexibility - Adjusting to changing family needs and circumstances
• Teaching & Mentoring - Supporting children's learning and development at home
• Health & Safety Awareness - Ensuring a safe and healthy environment for children

Carer - Helden Care Agency - Newport

(2006-01 - 2007-05)

• Supported a young girl with a disability
• Performed household tasks and community outings
• Provided personal care
• Followed health and safety procedures

Production Operator - Hasbro - Newport

(1999-10 - 1999-12)

• Worked in a team to meet quality and targets
• Maintained high standards and attention to detail
• Completed routine tasks and followed health & safety guidelines
• Performed cleaning duties using buffering machines and chemicals (COSHH)

Production Operative - Elliot Plastics - Newport

(1998-09 - 1999-10)

• Worked in a team to meet quality and targets
• Maintained clean work area and followed safety procedures
• Completed tasks to high standards

Store Assistant - Balti Express International

(1997-01 - 1998-09)

• Worked in a fast-paced takeaway environment
• Managed time effectively
• Operated tills and handled money
• Maintained cleanliness and handled customer needs

Duffryn High School (1990 - 1997) Newport

Level 2 - Skills for Further Study - Newport Campus (2022 - 2023)

Level 3 (A-Level) - Access to Nursing Medical Health Care Studies - Newport Campus (2023 - 2024)