Aminah Musa

Possesses a sound understanding of restaurant operations, scheduling, and inventory management. Proven ability to develop teams, resolve customer issues, and create a positive customer experience. Skilled in managing daily operations and staff, ensuring quality customer service, and creating an enjoyable dining experience. Experienced in training and supervising staff, handling customer complaints, and developing processes and procedures.

Restaurant Supervisor - Oodle Noodles - Blackburn

(2023-08 - 2025-12)

• Received and efficiently handled [Type] queries.
• Assisted team members with tasks and consistently meet targets.
• Collected required materials, tools and supplies to complete work.
• Adhered to policies and procedures for smooth daily operations.
• Handled team filing, data entry and recordkeeping.
• Wiped down and sanitised work spaces and frequently touched surfaces.
• Assessed customer needs and suggested relevant products or services to meet needs.
• Attended quickly to emergencies and helped resolve concerns.

Waitress/Hostess - My Lahore Blackburn - Blackburn

(2022-09 - 2024-08)

• Restocked service stations and tables with condiments, linens and utensils.
• Used expertise to anticipate guest desires and proactively meet needs, maximising satisfaction.
• Coordinated smooth, accurate food deliveries to guest tables with optimum presentation of food and beverage items.
• Moved quickly between guests to clear and reset tables, minimising wait times.
• Offered guests warm, friendly welcomes, took drink orders to initiate service, and answered questions.
• Calculated customer bills and processed payments with cash, card, or mobile payments.
• Carried out consistent opening and closing tasks to help establishment maintain service standards.
• Totalled and presented bills, collected monies and issued change and receipts.

Warehouse Worker - Studio/express gifts - Accrington

(2022-01 - 2022-07)

• Collaborated in team setting to handle daily assignments and challenges.
• Packaged and labelled goods continuously.
• Counted and organised all items.

GCSE - Blackburn Central High school (2016-09 - 2021-07)