Amira Ali

Results-oriented civil services professional with a strong background in exceeding key performance indicators. Diligent and motivated to execute tasks with accuracy and efficiency, leveraging expert industry knowledge to drive successful outcomes. Proven ability to manage sensitive cases while providing tailored support to diverse client needs. Committed to delivering high-quality results and maintaining a strategic focus on client satisfaction.

LPA Advisor - Civil Servant at Ministry Of Justice - Office of the public guardian (2024-11 – Present)

• Deliver 40–50 high-volume daily consultations, providing clear guidance on setting up and managing Lasting Power of Attorney.
• Explain complex legal processes in a clear and accessible way, enabling clients to make informed decisions.
• Identify and escalate safeguarding concerns, protecting vulnerable individuals from potential abuse or misuse of power.
• Apply sound judgement to assess risk and ensure compliance with legal and safeguarding standards.
• Manage a fast-paced, target-driven workload while maintaining accuracy and professionalism.
• Handle sensitive and emotionally complex conversations with empathy, discretion, and professionalism.
• Collaborate with internal teams and external stakeholders to resolve cases and ensure appropriate outcomes.
• Maintain accurate case records using internal systems, ensuring data integrity and audit compliance.

Recruitment administrator (secondment) at Quotient Sciences (2024-03 – 2024-10)

• Effectively managed the recruitment and onboarding of volunteers for up to 30 clinical studies per month
• Generated query and screening checklists based on project requirements
• Performed routine administrative tasks
• Set up study details
• Oversaw routine database updates for volunteers and projects
• Communicated directly with volunteers on-site and over the phone
• Sourced volunteers

Clinical researcher at Quotient Sciences (2023-07 – 2024-10)

• Lead clinical research projects, often up to 3 projects per day
• Executed procedures within strict time constraints
• Ensured data was accurate, reliable and repeatable
• Carried out regular admin tasks
• Attended customer meetings
• Engaged in additional training to broaden expertise including becoming QC and lab trained
• Lead a continuous improvement project to improve onboarding training for new starters, improving productivity by 25%

Research apprentice at CPI (2021-09 – 2023-06)

Here I supported many departments, gaining a diverse portfolio of professional skills, as a part of my apprenticeship

• Carried out R&D biologics projects
• Worked in the upstream, downstream and analytical departments. Creating, purifying and analysing medicine made in living cells
• Executed assigned duties with attention to detail and accuracy
• Supported daily operations, maintenance and admin tasks
• Helped to prepare and execute projects under supervision.
• Networked with prospects at industry events, showcasing successful projects and services
• Identified opportunities to drive business growth, diversification and expansion.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
• Organised and lead work experience events for students
• Lead diversity and inclusion incentives
• Lead a marketing campaign on the life of and apprentice in Pharma
• Carried out routine tests on the water systems and various equipment
• Daily monitoring of pressure, humidity and temperature of labs and equipment

Private tutor at Self employed (2021-10 – 2022-12)

• Provided one-to-one science tutoring, tailoring lessons to individual learning needs and academic goals.
• Explained complex scientific concepts in a clear and engaging way to build understanding and confidence.
• Supported exam preparation through structured revision plans, practice questions, and targeted feedback.
• Monitored student progress and adapted teaching strategies to ensure continuous improvement.

Tax advisor (temp role) at Rift (2021-01 – 2021-09)

• Carried out yearly tax returns for clients
• Reached out to past and new clients for B2C recruitment before the new tax year
• Performed routine administrative duties
• Regularly contacted HMRC to ensure returns can be completed in a timely manner
• Worked independently in a remote setting

Bachelor of Science in Science – Open university (2026-09)

Diploma of Higher Education in Biotechnology – Newcastle College (2021-09 – 2023-06)

A-Levels in Biology, Chemistry, Maths – Feza International School (2017-09 – 2019-06)

GCSEs in Maths, English, Biology, Chemistry, Physics – Feza International School (2016-09 – 2017-06)