Wiktoria Budzen

A personable, bilingual, motivated and reliable professional with a background in Civil Service, Finance and Mortgage Administration. Possessing a strong work ethic and positive "can do" attitude. Able to adapt quickly to fast-paced environments, take on varied tasks with enthusiasm and consistently deliver high standards while prioritising customer satisfaction and upholding the organisations reputation.

Fines Officer at H M Courts & Tribunals (2023-11 – Present)

• Communicate with offenders via email and phone to facilitate necessary information exchange.
• Manage sensitive information and paperwork handed by the court to ensure compliance and accuracy.
• Conduct thorough assessments of individual financial situations to identify suitable payment options.
• Enforce regulations and impose penalties on offenders to uphold standards and ensure compliance.
• Leveraged exceptional technology knowledge to create and interpret data spreadsheets.
• Conducted thorough intelligence checks using various government facilities to ensure accurate analysis and reporting.
• Deliver updates on sensitive information regarding offenders to facilitate informed decision-making within teams.

Customer Service Executive at MotoNovo Finance (2023-04 – 2023-11)

• Support customers throughout vehicle finance journey via email and phone to foster understanding and confidence in financing options.
• Coordinated payment agreements and processed full payments using financial software to maintain accurate customer accounts.
• Inquired about various interest rates and options to optimise financial decision-making.
• Administer vehicle finance applications to facilitate timely approvals and support customer acquisition.
• Utilised advanced financial analysis techniques to assess affordability and analyse credit information, enhancing risk management strategies.
• Facilitated underwriting processes by assessing risk factors and determining policy eligibility.
• Maintain customer details to ensure accuracy and consistency across records.

Mortgage Administrator at Target Group (2019-05 – 2022-11)

• Provide comprehensive support in mortgage administration using email and phone, ensuring efficient processing of client inquiries and applications.
• Explained various mortgage products and processes, detailing eligibility criteria, application procedures, and repayment options.
• Verify and maintain accurate documentation to support operational efficiency and compliance.
• Facilitated liaison with lenders, brokers, and solicitors to ensure seamless communication throughout the transaction process.
• Managed diverse financial scenarios for individuals.
• Conduct training sessions for new colleagues in a classroom setting to enhance team competence and integration.
• Manage sensitive paperwork while ensuring timely sorting.

A-Levels in Information and Technology, Psychology, Health and Social Care and Welsh Baccalaureate – Newport High School (2017-09 – 2019-05)

GCSEs in Ten GCSEs including Mathematics, Numeracy, English and Science – Newport High School (2012-09 – 2017-07)