Amitoj V

Motivated Information Technology graduate with a Bachelor of Information Technology and a Level 3 Certificate in Cyber Security (NCFE, 2024). Combines a foundation in IT and cyber security with recent customer-service and back-office experience supporting the Royal Mail Statutory Pension Scheme and Transport for London Road User Charging services. Brings extensive experience across health and social care, including team supervision, accurate record keeping, medication administration support, care planning, confidentiality and clear communication.

Knowledge includes cyber security principles, threat intelligence, vulnerability and control concepts, incident response, network security, operating systems, GDPR and security frameworks. Comfortable handling sensitive information, resolving enquiries, managing challenging conversations and working to service standards and KPIs. Seeking to contribute to customer support, IT service, cyber security trainee, operations or administrative roles across the West Midlands and in hybrid or remote settings.

Job Seeker (2026 – Present)

Customer Services Adviser — Royal Mail Statutory Pension Scheme at Capita plc (2025-03 – 2026-02)

Temporary contract

• Acted as a first point of contact for pension-related enquiries received by telephone, email and web forms.
• Explained pension scheme information, policies and processes clearly and sensitively, helping customers understand their options.
• Maintained accurate, confidential interaction records using CRM systems and followed data-handling procedures.
• Handled sensitive or difficult conversations, including complaints and bereavement-related enquiries, escalating complex cases appropriately.
• Worked to agreed KPIs, team scorecards and service-quality standards.

Customer Service Adviser — Transport for London Road User Charging at Blue Arrow / Capita (2024-06 – 2025-02)

Temporary contract, hybrid

• Handled customer enquiries relating to TfL Road User Charging, including account queries, complaints and account maintenance.
• Supported representations and appeals and completed related back-office administration and case processing.
• Provided clear information by telephone and followed procedures to ensure customer cases were recorded and progressed accurately.

Senior Carer / Medication Care Assistant / Administrator at A&E Care Limited — Company dissolved (2018-06 – 2025-07)

• Supervised care assistants, allocated duties and supported colleagues to maintain safe, consistent care.
• Prepared and updated care plans and maintained accurate care and medication records.
• Monitored service users’ vital signs, including blood pressure and heart rate, and reported relevant changes appropriately.
• Organised activities, communicated with relatives about service users’ progress and attended meetings with service managers.
• Trained and mentored new staff and provided emergency cover when required.
• Produced clear written documentation and contributed constructively to team discussions.

Senior Carer / Medication Care Assistant / Administrator at Lifeline Healthcare Group — Company dissolved (2020-06 – 2022-04)

• Supported day-to-day care delivery, medication-related documentation and administrative tasks.
• Helped maintain accurate records and supported colleagues in providing person-centred care.

Senior Carer at Pearson Anderson Ltd (2021-06 – 2021-10)

Temporary contract

• Supported service users with daily care needs and worked collaboratively with care teams to follow care plans and workplace procedures.

Senior Carer at UK Carer Services Ltd (2020-01 – 2020-11)

• Delivered day-to-day care and support, followed care plans and contributed to safe and respectful service-user care.

Home Care Assistant at SevaCareUK Care Services Ltd (2011-12 – 2018-10)

• Provided home-based care and practical support while promoting service users’ dignity, comfort and independence.
• Communicated with colleagues and recorded relevant care information in line with procedures.

Level 3 Certificate in Cyber Security (NCFE) in Cyber Security – IMeta Training Solutions, Birmingham (2024)

Bachelor of Information Technology (BSc IT / BIT) in Information Technology – Sikkim Manipal University, Karnataka, India