Jan Sugar

Reliable and organised professional with five years of warehouse experience at DHL, alongside customer service, reception and computer-based freelance work. Experienced in busy working environments, handling enquiries, maintaining records, working as part of a team and managing competing priorities. Seeking an administration role where I can apply my customer service, automotive documentation and record-keeping experience.

Freelance Computer-Based Work - Self-employed / Working from Home

(2026-05)

• Undertook freelance work remotely using a computer, managing work independently and organising daily tasks.
• Used digital tools and written communication to carry out work from home.

Receptionist - Clayton Hotel Birmingham

(2023-02 - 2026-05)

• Welcomed guests and provided a professional front-desk service.
• Managed check-ins, check-outs, bookings and telephone, email and face-to-face enquiries.
• Maintained accurate guest records and handled confidential information appropriately.
• Processed payments, resolved queries and coordinated with colleagues in a busy environment.

Sales Executive / Vehicle Buyer - We Buy Any Car

(2022-04 - 2023-02)

• Assisted customers throughout the vehicle purchasing process and managed appointments.
• Handled enquiries, completed documentation and maintained customer and vehicle records.
• Processed transactions accurately and delivered professional customer service.

Warehouse Operative - DHL

(2017-02 - 2022-04)

• Worked as part of a team in a busy warehouse environment.
• Supported the handling, organisation and movement of goods.
• Followed workplace procedures and maintained an organised working area.
• Managed daily tasks efficiently while paying attention to accuracy and safety.

Bachelor's - Business Management & Tourism - University (2022-01 - 2026-04)