Amy Blease

I am hard working and able to work in a team as well as on my own initiative. I am eager to learn new skills and confident to meet new challenges. I find myself polite and approachable and able to maintain a good working relationship with colleagues at all levels.

Project Co-ordinator - Tunstall Primary Care - Tunstall

(2018-11)

• Manage a small team to ensure work is completed accurately.
• Managing and monitoring the call and recall of patients on QIF/QOF register.
• Monitoring coding of all staff to ensuring standardisation.
• Provided relevant information for QIF audits.
• Produce monthly reports to identify work to be completed and work planned.
• Run monthly and quarterly searches to complete spreadsheets provided by CCG for submission before deadlines.
• Undertake searches to identify patients eligible for shingles, flu and pneumococcal vaccinations and recall as appropriate.
• Undertake a monthly search to identify patients eligible for any chronic disease ailments and offer an appointment as appropriate.

Doctors Receptionist - Tunstall Primary Care - Tunstall

(2018-06 - 2018-11)

• Working on the front desk, greeting patients and meeting their needs.
• Answering the phones making appointments for patients dealing with complaints and enquires.
• Processing Prescriptions.
• Using Emis and Docman.
• Scanning letters/ Documents onto patient's notes and read coding them.
• Actioning task from doctor's request and generating referrals.
• Taking part in staff meetings.

Doctors Receptionist - Harley Street Medical Centre - Hanley

(2008-12 - 2018-06)

• Working on the front desk, greeting patients and meeting their needs.
• Answering the phones making appointments for patients using care navigation, dealing with complaints and enquires.
• Processing Prescriptions.
• Previous use of Vision and system 1. Now using Emis and Docman.
• Scanning letters/ Documents onto patient's notes and read coding them.
• Amalgamating notes, Filing, faxing, photocopying and emailing.
• Taking part in staff meetings.
• Training new receptionists in the job.

Receptionist/Reservations - Quality Hotel - Hanley

(2007-10 - 2008-12)

• Checking customers in and out of the hotel using room's master.
• Answering the Phones dealing with bookings and complaints.
• Working as part of a team balancing shifts and running night audit.
• Cash Handling (till and safe)
• Photocopying, Filling, Faxing.
• Making sure customers' needs are met.
• Training new receptionists in the job.

Receptionist - Holiday Inn - Newcastle-Under-Lyme

(2006-02 - 2007-10)

• Checking guests in and out of the hotel using Opera and Holidex.
• Making sure stationary is up to date and ordering if needed.
• Answering phones dealing with bookings and complaints.
• Taking Deposits for pre-bookings.
• Making sure customers' needs are met.
• Filing, Faxing and photocopying.
• Cash Handling (till and safe)
• Balancing tills.

Office Co-ordinator - Harbex Nursing Agency - Hanley

(2000-07 - 2006-02)

• Answering phones, dealing with complaints and taking shifts that need to be covered in nursing homes/hospital.
• Checking time sheet and processing wages.
• Processing applications of potential new members.
• Interviewing potential new members.
• Dealing with processing of new members criminal records checks and sorting and recording information received.
• Taking part in team meetings.
• Maintain diaries.
• Maintain computer documents using word and excel.

Volunteer - TPS Dance Company

(2022-11)

Help to chaperone children within the dance company in dance shows.

NVQ Level 2 - Administration

NVQ Level 2 - Information Technology

NVQ Level 3 - Customer Services

Key Skills Level 2 and 3