Amy Cresswell

Graduate/Bar and restaurant supervisor

Talent

LichfieldMember since June 17, 2026

Fire safety proceduresConflict resolutionHeating and boiler systemsReception desk IT systemsHousekeepingCustomer serviceStaff schedulingPerformance managementCash handlingInventory controlCommunicationTeam coordinationInitiativeCommon senseOrganisationInterpersonal skills

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Fire safety proceduresConflict resolutionHeating and boiler systemsReception desk IT systemsHousekeeping

About

With an extensive work history to date, I have demonstrated the ability to keep calm and be patient in situations that have the potential to be challenging. I have repeatedly proven to be organised and self-motivated in my work ethic and know the importance of being punctual and reliable. As well as regularly receiving compliments regarding my ability to use initiative and common sense, I am friendly, polite and can articulate myself clearly and confidently in conversation with all people - excellent interpersonal skills that serve me well in all situations such as diffusing difficult situations that could easily escalate.

I fully understand the importance of being a trustworthy, hard - working, team player and as a result, am able to work well with a range of people.

Experience

Duty Manager at Comet Hotel (2025-01 – Present)

Trusted to oversee and maintain smooth hotel operations during peak check-in periods through to the night shift. Confidently trained in fire safety procedures, conflict resolution, heating and boiler systems, and reception desk IT systems. Well-versed in a variety of housekeeping tasks, enabling cross-departmental support when needed.

My proactive approach and natural curiosity drive me to understand how things work and to assist wherever possible to ensure guest satisfaction and operational efficiency.

Bar and Restaurant Supervisor at Comet Hotel (2023-11 – Present)

Experienced and proactive supervisor with a strong background in managing day-to-day operations within busy bar and restaurant environments. Skilled in leading and motivating staff to deliver exceptional customer service, maintain high standards of food and beverage quality, and ensure smooth and efficient service. Proficient in staff scheduling, training, and performance management, as well as handling customer queries and resolving issues professionally.

Adept at overseeing cash handling, inventory control, and compliance with health and safety regulations. Strong organisational, communication, and leadership abilities, with a focus on team coordination and customer satisfaction.

Learning Support Assistant at Newlands Primary School (2022-11 – 2023-09)

To provide support and assistance to individual and small groups of students in order for them to better access and engage with teaching and learning. To work with and support the class teacher in managing student behaviour and learning, including preparing resources as required and ensuring that the classroom is ready for learning at the start of each day. My conscientious work ethic and ability to form relationships across staff and students has resulted in my being asked repeatedly to accompany school trips including lengthy residentials.

Worked one on one to oversee the physiotherapy and progress of students who had cerebral palsy
Responsible for the behavioral, emotional and educational intervention of multiple SEND students by communicating with department heads and subject leads and finding ways of making both the classroom and the schoolwork more accessible for them
Supervised whole-school student behaviour at lunchtime, breaks and during school excursions

Sales Team Member at Clarks Shoes (2022-04 – 2023-08)

Working in the children's department my job was to speak professionally and courteously to customers to ensure they got the shoes that they want, including sizing child's feet to make sure the fit was accurate and that the customer would be happy with the sale. Working on commission, my duties also included completing customer sales through use of the till, taking cash and card payments, and using every opportunity was taken to upsell to meet the store's and my own personal targets. In addition to the above, it was also my responsibility to work with the team to keep the store neat and tidy, to make sure that stock was in place on the sales racks, and that the displays were beautifully presented.