Amy Emmett

Experienced Fraud Prevention Specialist with over five years' experience within Lloyds Banking Group, investigating suspicious activity, mitigating risk, and protecting customer accounts. Highly organised and detail-oriented, with strong analytical, administrative, and case management skills gained within a regulated financial services environment. Proven ability to manage sensitive information, maintain accurate records, and work independently while consistently achieving high-quality standards.

Security and Fraud Prevention Specialist - Lloyds Banking Group

(2021-12)

• Investigate potentially fraudulent activity and security concerns across customer accounts.
• Review account activity to identify unusual behaviours, suspicious transactions, and fraud indicators.
• Apply banking policies, procedures, and security controls to minimise financial and regulatory risk.
• Manage and maintain accurate case records and investigation notes.
• Analyse customer information and transaction data to support decision-making.
• Escalate complex or high-risk cases in line with internal procedures.
• Operate across multiple banking systems while maintaining strict confidentiality and data protection standards.
• Work within a regulated environment, ensuring compliance with internal controls and industry regulations.
• Consistently achieve quality and productivity targets while maintaining high levels of accuracy.

Customer Care Advisor - HSL Chairs

(2021-05 - 2021-10)

• Managed customer enquiries through telephone, email, and internal systems.
• Maintained accurate records and updated customer information databases.
• Resolved order queries and investigated customer issues.
• Processed information with a high degree of accuracy and attention to detail.

Stockbroker - Lloyds Banking Group

(2020-01 - 2020-12)

• Processed share dealing transactions and customer instructions.
• Worked across multiple systems in a highly regulated financial services environment.
• Ensured compliance with internal procedures and financial regulations.
• Maintained accurate records of transactions and account activity.
• Assisted customers with online account processes and trading requirements.

Person in Charge - Smiggle

(2019-04 - 2019-12)

• Managed daily store operations including opening and closing procedures.
• Responsible for cash handling, reconciliation, refunds, and administrative paperwork.
• Maintained stock and operational records.
• Held key-holder responsibilities and ensured compliance with company procedures.

Sales Assistant - CBD Oil UK

(2018-09 - 2019-03)

• Maintained stock control records and inventory management.
• Processed transactions and handled cash reconciliation duties.
• Assisted with merchandising and product management.

Sales Assistant - Grainger Games

(2018-04 - 2018-07)

• Managed stock control and merchandising activities.
• Processed sales transactions and maintained accurate records.
• Assisted with inventory monitoring and store administration.

Account Management Advisor - Capita

(2018-01 - 2018-04)

• Maintained customer records and account information.
• Processed account-related enquiries and updates.
• Worked within service-level agreements and compliance requirements.

Bar Staff - Thors Tipi - York

(2017-09 - 2018-01)

Bar Staff - The Graduate - York

(2017-01 - 2017-07)

Supervisor - The Works Stores Ltd - York

(2015-11 - 2017-01)

Extended Diploma Level 3 - Animal Management - Askham Bryan College (2012 - 2014)

GCSEs - York High School (2007 - 2012)