Analyst
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A professional with over 17 years of experience working in the energy industry.
Working within the back office optimisation team, reviewing all SAP processes to optimise and improve agent working times. Completing work instructions to improve overall knowledge and back office completion rates. Reviewing all manual steps to reduce waste in order to work more efficiently and effectively.
Sampling large data sets, completing trend analysis and identifying areas for improvement.
Working with SAP tables and Microsoft packages to create presentation packs and reports for business use.
