Amy-Jane Phimister

I have had a varied career in a variety of fields, which has helped me develop into a quick study, and confidently reactive to new situations. In my position as supervisor, I enjoyed creating a welcoming environment for both my team and customers. I maximized sales by providing opportunities to up-sell complimentary items, helping to increase our sales targets.

I provided additional information on the properties of our crystals and semi precious stones through research, to aid staff in the knowledge of our products. I set up and maintained the visual merchandising of our products, to the best practices of my company's policies and procedures. I participated in CABC security meetings and training, to ensure the safety and security of my store.

I have a full, clean drivers license.

ASSISTANT MANAGER at YorkRoastCo (2025-12 – Present)

• Running of store and setting targets
• Team management and training
• Stock ordering, Planning for week prep and supplies
• Fulfilling deliveroo, justeats and uber eats customer orders
• Time control when preparing food items for daily sales and targets
• Quality control of production and presentation
• Maintenance of machinery
• Ordering and monitoring of ingredients quality
• Customer care, complaints and queries
• Store upkeep and cleaning
• Tills (card only)
• Returns and refunds

SHIFT LEADER and BAKER at Gails Bakery (2024-06 – 2025-12)

• Team management and training
• Key holder for emergency alarms
• Stock ordering, displays and merchandising
• Fulfilling deliveroo customer orders
• Time control when preparing and baking food items for daily sales
• Quality control of production and presentation
• Maintenance of machinery
• Ordering and monitoring of ingredients
• Customer care, complaints and queries
• Store cleaning
• Managing in store deliveries
• Store upkeep and cleaning
• Tills (card only)
• Returns and refunds

SUPERVISOR at LeeLouise Ltd (2018-07 – 2024-06)

• Team management and training
• Creating rotas and dealing with staff holidays
• Key holder for emergency alarms and first point of contact
• Primary contact for Chester CCTV and CABC security
• Stock ordering, displays and merchandising
• Fulfilling online customer orders
• Planning displays and merchandising stock
• Managing in store deliveries
• Store upkeep and cleaning
• Tills, cash handling, banking and change ordering
• Returns and refunds
• Customer care, complaints and queries

SUPERVISOR at Clinton Cards (2016-08 – 2018-07)

• Key holder for emergency alarms/contact
• Banking and cash control
• Upselling monitoring and training
• Planning displays and merchandising stock
• Store cleaning
• Tills/ Cash handling
• Returns/Refunds
• Customer care, complaints and queries
• Team management

SHIFT LEADER-BARISTA at Caffe Nero (2013-12 – 2015-08)

• Making/Brewing specialist coffee
• Quality control of coffee production and presentation
• Assisting with staff training
• Organising charity events within the local community
• Preparing hot and cold food
• Customer care, complaints and queries
• Coffee ordering and maintenance
• Store cleaning
• Tills/ Cash handling

SHIFT LEADER-COFFEEMASTER at Starbuck Coffee (2010-06 – 2013-12)

• Making/Brewing specialist coffee
• Quality control of coffee production and presentation
• Customer and staff education on coffee history, production and brew methods
• Assisting with staff training and assessments
• Organising charity events within the local community
• Preparing hot and cold food
• Customer care, complaints and queries
• Coffee ordering and maintenance
• Store cleaning
• Tills/ Cash handling

SALES ASSISTANT at HobbyCraft (2008-09 – 2010-06)

• Merchandising stock
• Customer care, complaints and queries
• Cash handling, refunds and stock returns
• Customer orders
• Make and Take events

TACS SPECIALIST at MBNA Credit Cards (2006-10 – 2008-09)

• Call taking
• Credit card queries
• Customer complaint resolution
• Internet Specialist
• Team Motivation
• Hitting daily sales targets

LEAD BAKER at ASDA (2001-06 – 2006-10)

• Preparing and Baking bread items
• Team management and training
• Creating rotas and dealing with staff holidays
• Quality control of production and presentation
• Training staff on equipment and recipes
• Maintenance of machinery
• Ordering and monitoring of ingredients
• Customer care, complaints and queries
• Store cleaning