Amy Macintyre
Service Coordinator
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About
A driven and dynamic individual who thrives in fast-paced environments and tackles challenges with a 'can-do' attitude. Successfully scheduled 15 field engineers to achieve 100% Service Level Agreement compliance, whilst serving as a key stakeholder in driving the strategic rollout of a new CAFM system.
Experience
Travelling Asia: Thailand, Cambodia, Vietnam, Laos, China, Republic of Korea, Taiwan,
Malaysia, Brunei, Indonesia, Singapore, Uzbekistan, Kyrgyzstan, and Kazakhstan
March-September 2026
Dalkia Fire & Security Service Coordinator
September 2024-March 2026
- Handle, manage, and prioritise reactive callouts and planned maintenance visits via
Alarm Master/Aurora CAFM systems to progress jobs efficiently to completion.
- Book reactive callouts and planned maintenance visits directly with end user clients.
- Update client portals and provide phone/email updates on ongoing issues.
- Manage field/project engineer diaries to ensure maximum productivity.
- Review digital timesheets for field/project engineers.
- Collaborate with subcontractors and external contractors on joint attendance requirements to resolve system issues.
- Monitor KPIs to ensure SLAs are met. Achieved 100% SLA compliance by reducing missed performance targets to zero for the first time in the contract's history.
- Prepare for and attend monthly client meetings to present monthly KPI reports.
- Implementation of Aurora CAFM system: appointed as key stakeholder. Collaborated with software developers to transition the systems capabilities from Facilities
Management to Fire and Security operations. Designed and delivered comprehensive training instructions and interactive sessions to administration, engineering, and management employees across three Dalkia Fire and Security branches.
Andor Technology Buyer
July-September 2024
Andor Technology Graduate Buyer
February 2023-July 2024
- Complete purchase orders on SAGE and ensure supplier confirmation.
- Request and pursue quotations for new and existing parts from new and existing suppliers.
References available on request
Amy MacIntyre
- Work and negotiate with new and existing suppliers to determine price and payment terms, lead and delivery times, and quality standards.
- Assess new and existing suppliers' performance monthly to determine areas for improvement.
- Organise and attend weekly/monthly meetings with suppliers.
- Work closely with ‘problem’ suppliers to improve material quality, improve cost savings, enhance reliability, and mitigate risks.
- Review incoming sales orders and order necessary parts to ensure adequate stock inflows. Work alongside Sales team to forecast demand and place required orders.
- Analyse and correct purchase order related invoice queries.
- Work alongside Management to resolve Sales and Production escalation requests quickly.
quickly.
Travelling South America: Argentina, Uruguay, Brazil, Paraguay, Chile, Bolivia, Peru,
Ecuador, and Colombia
September 2022-February 2023
Andor Technology Engineering Administrator
March 2021-September 2022
- RoHS3 project: breakdown of engineering instructions (ENIs) to identify BoM and consumable parts which required RoHS3 compliance documentation. Contacted suppliers via email/phone to receive correct documentation. Uploaded documentation for each part to Andor network.
- Implementation of Kanban system: sourced materials to build and complete Kanban rack. Identified consumables to be placed on rack. Labelled and filled bins.
- Syteline project: step-by-step appraisal of parts & ENIs used to construct each product. Uploaded part description, supplier, part number, and RoHS3
documentation to Syteline excel spreadsheet. Managed a sub-team of students to quicken this process.
- Completed engineering changes.
- Updated ENIs and redrafted them onto online Dozuki database.
Mango Bikes E-Commerce and Supply Chain Coordinator
September 2020-March 2021
- Set up range plans, proposed, and completed purchase orders on Xero.
- Worked and negotiated with new and existing suppliers to improve profitability and quality whilst reducing costs.
- Managed inbound and outbound phone calls, from and to customers and suppliers.
- Received and dispatched stock, collated packing lists and invoices, processed returns and completed stocktakes.
Education
BSc undergraduate in Business Management with Placement – Queens University Belfast (2018-09 – 2022-07)
A-level in Geography (A), Business Studies (B) and Art (B) – Belfast High School (2011-09 – 2018-07)
GCSE in Art (A*), Business Studies (A), Geography (A), Double Award Science (AB), Maths (B), English Language (B), English Literature (B), German (B), Music (C), and Religious Studies (C) – Belfast High School
