Company: Consumer Energy Solutions Limited
Position: Service Coordinator Manager (2023 – present)
- Collaborate with the Heatforce department, to plan heating engineer’s routes weekly in advance.
- Manage a team of service coordination colleagues, instruct their tasked itineraries.
- Procure new service plan customers to continuingly grow the service department.
- Provide training and coaching to colleagues when necessary.
- Proactively assist heating engineers with their targeted appointment slots.
- Compile weekly KPI report; deliver to heating department director.
- Assist with interviewing internal and externally sourced candidates.
Company: Consumer Energy Solutions Limited
Position: Grants Assessor/Sales Advisor (2022 – 2023)
- Qualifying homeowners in England & Wales, prospectively to install renewable energy products.
- Utilising ECO 4 scheme knowledge to gain client trust and overcome their initial objections.
- Assist sales manager with vetting colleagues’ client applications for their eligibility.
- Organise appointments to carry out an initial survey of the property.
- Building a pipeline of clients for future eligibility, for conversion into commission.
- Exceeding targeted monthly turnover of qualified homeowners, with an average increase of 35%.
Company: University of Wales Trinity Saint David
Position: Swansea Campus President (Sabbatical Officer) (2022)
- Represent and engage with all students on campus, to support their academic progress.
- Elected as an executive to the Board of Trustees.
- Regularly attend Chair Council Meetings, to represent 1000 students.
- Organise student events.
- Deliver presentations for welcoming incoming freshers.
- Attend seminars at university campuses nationwide; grow my network.
Company: Standbrook Guides Ltd
Position: Regional Business Development Advisor (2016 – 2019)
- Solely responsible for the South Wales region, to manage and grow the client base.
- Pro-actively schedule face to face appointments, to renew and grow the companies’ publication portfolio.
- Highly successful in procuring new business, by taking the initiative to conduct walk ins to businesses.
- Achieved a record 98% growth of income to the South Wales regions in 2017.
Company: PHS Group
Position: National & Regional Business Development/Team Leader (2015 – 2016)
- Build new business opportunities and present proposals to regional and national companies.
- Progressive growth of 25% through upselling hygiene related products to existing national clients.
- Supervising a team of eight/ten, delivering their assessments and coaching.
Company: T2 Group
Position: Business Development Executive/Team Leader (2014 – 2015)
- Proactively contact Welsh businesses to promote training courses for their employees.
- Achieved a consistent turnover in volume of conversion rates.
- Efficient organisation of the book-in diary.
Company: EUI Limited t/a Gladiator (part of Admiral Group PLC)
Position: Sales Executive (2009 – 2014)
- Upsell ancillary insurance related products to customers motor insurance policies.
- Consistently meeting or exceeding sales targets by 15% per month.
- High rating for monitoring scores on calls and regularly provided productive feedback in meetings.
- Actively involved in developing team events.
Company: Illuminated Signs Direct (2002 – 2009)
Company: Design Partnership Wales (1994 – 2002)
