Amy McWilliams

A highly motivated, First-Class Honours, Human Resource and Marketing graduate with experience in delivering outstanding levels of service within a high-volume retail environment. Skilled in processing deliveries and maintaining optimum stock levels whilst ensuring exceptional customer service. Friendly, helpful, and always determined to complete tasks to the highest standard within the allocated timescale.

Works well under pressure and thrives on the successful completion of tasks. Currently seeking Marketing, Communications, HR, and Recruitment opportunities.

Customer Assistant 05/2018 - Current

Morrisons plc - Erskine, Renfrewshire

• Provided expert product selection advice to customers, ensuring outstanding levels of support and service.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Sales Assistant 10/2017 - 03/2018

Card Factory - Glasgow

• Greeted customers and assisted with selecting merchandise, finding accessories, and completing purchases.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Maintained impeccably high standards of store presentation and hygiene through cleaning.
• Managed till operations by promptly and precisely scanning items, processing payments, and issuing receipts.

Bachelor of Arts: First Class Honours in Marketing and Human Resources – 1st July 2022 - University of Strathclyde - GLG

Higher National Diploma: Business with Distinction, 06/2020 - City of Glasgow College