Amy Nicholson

I am an enthusiastic, self-motivated, and responsible individual with a strong work ethic. As a mature and adaptable team player, I thrive in challenging environments and am equally capable of working independently when required. I am seeking opportunities to further develop my skills and gain valuable experience in the workplace.

Stock counter - Retail assets solutions

(2025-12)

• Perform accurate stock counts using handheld scanners, ensuring inventory is accurate.
• Identified damaged or missing barcodes.
• Maintain meticulous attention to detail, minimizing errors in stock management.
• Achieve productivity targets through efficient and organised workflow.
• Adhered strictly to health and safety protocols to support a safe work environment.

Retail assistant - Iceland Teesbay, Hartlepool - Hartlepool

(2025-07 - 2025-12)

• Operated tills with accuracy and efficiency, processing cash, card, and online payment transactions while delivering friendly, customer-focused service in a fast-paced Iceland store environment
• Provided helpful assistance to customers, answering queries and ensuring a smooth shopping and checkout experience
• Maintained clean, safe, and well-organised checkout areas and shop-floor spaces, adhering to Iceland's hygiene, safety, and store presentation standards
• Supported the presentation of products by keeping shelves tidy, organised, and customer-ready, ensuring the store always remained welcoming
• Worked collaboratively with the store team to maintain high operational standards, manage busy periods effectively, and uphold Iceland's commitment to excellent customer service

Festive colleague/ Cashier - Tesco, Hartlepool - Hartlepool

• Provided efficient and friendly service, handling transactions accurately, and managing various payment types through the POS system.
• I ensured quick checkouts even during busy periods.
• Additionally, I kept the checkout area organised, my focus on customer satisfaction, and helped create a welcoming shopping experience for all customers.
• I also had to handle money when customers paid but also when the tills got too full of cash.
• My role included being on the tills but also on self-service.
• Clean up the isles and de-boxing when required.

Shop Floor Team Member (Volunteer) - British Heart Foundation

(2024-05)

• I effectively priced items, processed customers' orders, and ensured accurate documentation.
• Aided customers with product, inquire and resolved any issues to enhance customer satisfaction.
• Develop updated and practiced effective communication skills by handling phone enquiries in a professional manner.

Level 2 - Light Vehicle Maintenance and Repair

GCSES