Amy Smith

I have experience of dealing with different peoples and personalities across several sectors including retail, care and education. I am an easy-to-talk to person who gets on well with people and I am able to understand their issues, concerns and problems; as well as being able to adapt to and resolve them through a practical approach to the task in hand. I have worked with all age groups from primary school children to the elderly.

I have strong organisational skills and can work to a tight deadline in a steady, timely manner. My previous experience in retail was target driven and required meeting company requirements daily. I am open to new opportunities in any industry or field and welcome the challenge of learning new skills.

I have a full UK driving licence.

Health Care Assistant - Akari Care

(Sep 26)

• Provide care support to home residents including feeding and personal care.
• Health monitoring and recording including fluid intake and output.
• Liaison with in-house health professionals.
• Assist home residents through personal contact and helping them live an independent life.

Supervisor - Greggs PLC - Huntingdon, Cambridgeshire

(2023-04 - 2024-06)

• Acting store manager for extended period of time covering all aspects of store management.
• Shift supervisor with responsibility for staff welfare and management.
• Customer service including resolution of customer disputes and complaints iaw company policy.
• Maintenance of product levels within shop environment to meet customer demand.
• Financial management including cash handling, refunds and end of day banking.

Support Worker - Thera Trust - Earith, Huntingdon, Cambridgeshire

(2021-05 - 2022-10)

• Provided support in social, physical and emotional areas to assist clients with integrating into local community.
• Escorted clients to appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Assisted clients in taking ownership of financial responsibility and management of personal care.
• Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
• Maintained excellent team relationships by helping colleagues with complex client issues, external agency liaison, management and policy interpretation.

Senior Health Care Assistant - Multi-Care Community Services Ltd - Fenstanton, Cambridgeshire

(2018-07 - 2021-05)

• Collaborated with District Nurse and Medical Professionals to provide safety and quality care to patients.
• Monitored patient condition and progress, alerting senior staff to signs of deterioration.
• Provided compassionate care within independent home living environment, supporting patients with day-to-day health, wellbeing and providing best possible care experience.
• Used exceptional communication and relationship-building abilities to consistently deliver friendly, professional patient care.

Midday Supervisor - Huntingdon Primary School - Huntingdon, Cambridgeshire

(2014-10 - 2018-06)

• Implemented programmes to enhance the physical, social, emotional and intellectual development of children including use of de-escalation techniques and behavioural redirection.
• Supervised canteen behaviour, ensuring orderly conduct and preventing queue jumping.
• Supervised lunchtime for up to 240 students aged 4 – 11 years.
• Promoted positive peer interactions by modelling appropriate social interactions and behaviour.

Retail Experience - Various

(1997 - 2003)

• Delivery Manager for New Look, Aylesbury with responsibility for whole team management including all aspects of stock control, product delivery and placement within the store.
• Responsible Key Holder for city centre store
• Customer Service representative for Thorntons, Smiths Dry Cleaning Services and New Look with direct contact with the customers

Various roles - Various

(1999 - 2014)

• Medical Recruitment
• Stay-at-home Mum

NVQ Level 2 - Health and Social Care - Huntingdon Regional College (1999 - 1999)

GCSEs - English, Mathematics, Combined Science, Drama, Business Studies, Combined Humanities - St Peter’s School (1997 - 1997)