Amy Whitty

Hardworking, organised and compassionate professional with experience across administration, reception, customer service, sales and domiciliary care. Confident handling customer enquiries, telephone calls, emails, confidential records and CRM systems. Experienced in coordinating workloads, supporting customers and working with internal teams to resolve issues efficiently.

Reliable, adaptable and professional, with strong communication and organisational skills and a genuine commitment to providing excellent customer service.

Domiciliary Care Assistant - Care Candour Group

(2026-03 - 2026-06)

• Delivered person-centred care and support in line with individual care plans.
• Administered medication and maintained accurate digital care records.
• Followed safeguarding, infection-control and care procedures.
• Communicated effectively with families, colleagues and other relevant professionals.
• Provided personal, emotional and end-of-life support with compassion and professionalism.

Provisioning Coordinator - Allied Pharmacy

(2025-11 - 2025-12)

• Coordinated service requests and maintained accurate, confidential CRM records.
• Handled a high volume of telephone calls, emails and customer enquiries.
• Liaised with internal teams to resolve customer issues efficiently.
• Provided reception and administrative support when required.

Business Development & Sales Assistant - The Valve Center

(2024-11 - 2025-07)

• Generated new business opportunities and supported business development activity.
• Prepared quotations and processed customer orders.
• Coordinated with suppliers to support the smooth processing of orders.
• Communicated professionally with customers and business contacts.

Customer Service & Technical Support - Renovotec Ltd

(2023-04 - 2024-10)

• Provided first-line customer and technical support.
• Responded to customer queries and worked to resolve service issues.
• Maintained accurate CRM records.
• Communicated with customers professionally and efficiently.

Receptionist & Administration Support - St Helens Chamber

(2021-11 - 2022-05)

• Managed reception, bookings, records and general administration across multiple sites.
• Provided professional customer service to members of the public.
• Maintained confidential records and handled sensitive information appropriately.
• Supported vulnerable individuals and members of the public.
• Assisted with day-to-day administrative duties and enquiries.

Level 1 - Customer Service & Safeguarding - St Helens Chamber

Level 1 & 2 - Hairdressing - St Helens Chamber

GCSEs - Hope Academy

Entry Level 3 - Skills for Further Learning & Employment (QCF) - Open Awards