Ana Antunes

Dedicated professional with expertise in pressure management and advanced customer service skills. Proven ability to deliver personalised customer care and effective, compassionate communication. Extensive reception experience and adept at stock presentation, ensuring optimal client satisfaction. Committed to enhancing customer experiences and seeking opportunities to further develop within the service industry.

Food bank assistant (volunteer) - Wycliffe Baptist Church - Reading

(2022-09)

• Communicated effectively with clients to identify their needs.
• Delivered excellent customer service, leading to increased loyalty.
• Assisted in fund-raising events, boosting financial resources for the food bank.
• Streamlined food distribution by organising canned goods and non-perishable items.
• Facilitated smooth operation by maintaining clean and organised storage areas.
• Provided compassionate service to individuals seeking help at the food bank.
• Rotated stock periodically, reducing instances of expired or outdated inventory.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Delivered excellent service under pressure during busy periods.

Nursery assistant - Mary Seacole Day Nursery - Reading

(2026-01 - 2026-04)

• Engaged children in arts and crafts activities, fostering creativity and motor skills development.
• Supervised indoor and outdoor play, ensuring safety whilst promoting physical activity and social interaction amongst peers.
• Developed effective communication skills, teamwork skills and problem solving skill whilst effectively dealing with everyday problems.
• Supported teacher-led group activities fostering team work amongst children.
• Fostered an environment conducive to learning with patience and consistency.

Hotel assistant - Novotel Hotel - Reading

(2025-06 - 2025-06)

one week placement

• Handled guest queries, fostering a welcoming environment.
• Worked closely with other staff members for efficient operations.
• Collaborated with housekeeping staff to maintain cleanliness.
• Assisted reception, making check-in and check-out processes smoother.
• Processed reservations, arranging tables and seating accordingly.
• Promoted a positive image of the hotel through high standard cleaning services.
• Assisted guests with luggage to ensure comfortable stay.

General Certificate of Secondary Education (GCSE) - Maths, English language, Health and social care, Combined science, Photography and DT - Maiden Erlegh School In Reading (2021-09 - 2026-06)