Wassim Ammi

Dedicated professional with a strong foundation in exceptional customer service and effective communication. Demonstrates outstanding teamwork and collaboration skills, coupled with a keen attention to detail and adaptability. Proficient in cash handling, problem solving, and time management, ensuring efficient operations and positive customer interactions. Committed to building strong relationships and maintaining a respectful and positive attitude in all professional engagements.

Food Bank Volunteer - Building Futures East

(2024-07)

• Accurately labelling, dating, and stocking food items to maintain inventory flow.
• Preparing and packaging deliveries with attention to quality and safety.
• Collaborating effectively with team members to meet daily targets and deadlines.
• Adhering to health and safety guidelines

Welding course level 3 - Momentum - Gateshead

(2025-11 - 2026-01)

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Built and maintained courteous and effective working relationships.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Picked up additional tasks to aid team success.
• Actively listened to customers to fully understand requests and address concerns.

Warehouse course level 1 - Baltic - North Shields

(2025-09 - 2025-09)

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Built and maintained courteous and effective working relationships.

Retail Assistant (Seasonal Contract) - The Card Factory

(2024-11 - 2024-12)

• Delivered excellent customer service, assisting with product selection and resolving inquiries.
• Operated tills efficiently, handling cash and card transactions while promoting upselling opportunities.
• Restocked shelves, maintained visually appealing displays, and managed stock rotation.
• Collaborated with team members to meet sales targets and ensure smooth store operations.
• Supported seasonal promotions and working with new staff to enhance overall team performance.

Functional skills level 1 - English, Maths and Sports - Newcastle College (2025)

Entry Level 3 - English for Speakers of Other Languages (ESOL) - Newcastle College (2023-01)

Functional skills level 2 - English - Newcastle College (2026)