Tik Tok Live Host and Content Creator at Zooki (2023-07 – Present)
Creating and delivering content for Zooki's Tik Tok platform as a live host and content creator
- Regularly hosting Tik Tok Lives, interacting with the viewers in an engaging manner.
- Introducing Zooki products and new campaigns, making sure to promote the brand in a positive way.
- Motivating the audience to purchase the products by speaking in lively way and being responsive to relevant comments.
- Always meeting and exceeding sales targets.
- Working with the team by being supportive and being supported when needed.
- Creating content for Zooki's Tik Tok page to increase the engagement and flow on the profile.
- Working with editing apps like Cap Cut and Lightroom.
Sales Representative - O2 / Tech Support Advisor - BT at Concentrix (2022-08 – 2023-08)
Sales and technical support role for O2 and BT customers
- Regularly meeting and exceeding monthly sales targets.
- Proactively interacting with customers to recommend products that best suit their tastes, interests, and needs.
- Using upselling techniques to increase sales revenue.
- Using outstanding verbal communication skills to enable me to provide excellent customer satisfaction.
- Diagnosing and solving tech issues.
- Using a high level of organizational skills to plan call backs and meetings.
- Show a high level of empathy when dealing with customer complaints.
Food and Beverage Assistant at Adkins and Cheurfi (Kielder Waterside) (2021-06 – 2022-08)
Food and beverage service role with management and compliance responsibilities
- Providing excellent written and verbal communication skills to manage bookings and handle phone calls effectively.
- Regularly training new staff and giving feedback for them to improve upon.
- Ensuring compliance with licensing, hygiene, health and safety guidelines.
- Regularly deputising for Food and Beverage managers when they have other duties to attend to.
- Regularly dealing with customer complaints to ensure the issue gets resolved in a fair and timely manner.
- Working towards financial targets and making sure 70% gp is met on every sale.
Prozis Brand Ambassador at Prozis (2022-04 – 2023-08)
Brand ambassador role focused on customer experience, marketing events, and social media strategy
- Delivering an amazing customer experience to the company's clients, building relationships and promoting the companies products and services.
- Planning and launching marketing events including product giveaways to boost sales.
- Devising and executing effective social media marketing strategies which results in increased engagement.
- Working towards and achieving regular monthly sales targets.
- Increasing prozis social following bolstered engagement, video content, reels and interactive stories.
Senior Contact Tracer at Sitel (Covid-19 Track and Trace campaign) (2020-05 – 2021-04)
Senior contact tracer role providing support and guidance to Covid-19 positive individuals
- Making calls to individuals that have tested positive for Covid 19 and providing them with support and guidance.
- Attending regular training courses and meetings.
- Handling emails effectively through Microsoft office.
- Providing a friendly and supportive service to ensure a high level of customer satisfaction.
- Regularly having difficult conversations with customers on a daily basis and showing empathy with my response.
- Experienced in the use of data protection when handling personal information.
- Using organizational skills to effectively manage workload when working remotely.
