Anam Rabbani

Customer Support

Talent

11 Hilda Street Street Treforest Pontypridd CF37 1TTMember since June 15, 2026

Customer focusedFriendly and polite mannerQuick learnerGood listenerExcellent communication skillsConscientiousProblem solver

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Customer focusedFriendly and polite mannerQuick learnerGood listenerExcellent communication skills

About

I am a reliable and hardworking individual, who always strives to achieve the highest standard possible at any given task. I possess excellent communication skills and I have the ability and experience to relate to a wide range of people. I have the sales experience to handle customer complaints and solve problematic situations in a professional manner. I am enthusiastic with a positive attitude, always working hard to ensure customers receive an excellent level of service.

Experience

Customer Support - Capital On Tap

(2025-06 - 2026-06)

Serving customers over the phone and Emails
Solving problems fast and owning each customer's issue from start to finish
Staying up to date with policies and products
Listening carefully and finding solutions
Raising tasks to other teams such as technical and fraud team to provide solutions
Making outbound calls
Issuing business Credit Cards for customers
Raising disputes for Non fraud and unauthorized transactions claims for customers
Explaining interest charges on accounts and repayments

Printing Assistant - Ricoh at Eversheds

(2023-07 - 2023-09)

Temporary position with Adecco

Greeting clients
Printing documentation
Scanning & photocopying
Performing hand binding
Checking the quality of work
Keeping work areas clean and tidy

Customer Service Advisor - Maritime & Coastguard Agency

(2023-04 - 2023-07)

Temporary position with Adecco

Answering customer queries via telephone and providing accurate information in a polite and professional manner
Responded to customers via written and electronic correspondence by ensuring all UK ship register documentation is correct and complies with relevant regulations
Ensured all customer and vessel details are accurately recorded on the digital UKSR system
Ensured transactions are completed within 5 working days and 2 working days for premium and urgent cases
Processed customer applications and all documentations and issue certificates
Sorted and recorded documentation and scanned documents onto the system
Supported team members and colleagues
Maintained a high level of security at all times

Student Admission Officer - Cardiff and vale college

(2023-03 - 2023-03)

Temporary position with Jomo people agency

Answering inbound phone calls from applicants
Making outbound calls to applicants regarding their applications
Responding to student queries via email and phone
Data entries
Responding to information requests
Assessing applications

Administrative Assistant - Hywel Dda Primary School

(2022-03 - 2022-05)

Managing the reception desk
Providing a warm welcome to all. Dealing with telephone and face to face enquiries in an efficient and professional manner
Dealing with incoming and outgoing post
Providing information and support to other staff members as required
Making sure that all information is treated confidentially and complying with the school's data protection procedures

Staff Coordinator & Compliance Administrator - Atlantic Resource Recruitment Agency

(2021-07 - 2022-01)

Part time

Screening candidates and drawing up shortlists of candidates for clients to interview
Helping clients to find suitable candidate to fill their vacancies
Doing background checks and verifying the references, work experience and academic qualifications of applicants
Updating the recruitment agency database with the details of potential candidates
Ensuring that a candidates eligibility to work is checked and all information is kept on file
Carrying out a high level of administrative and office tasks

Receptionist/Admin - Cardiff University, Population Medicine

(2021-06 - 2021-07)

Managing the reception desk
Greeting visitors and signing people in
Emails, phone calls
Managing a building COVID user system using Microsoft Teams
Organising and attending meetings when required

Learning Support Assistant - Windsor Clive Primary School - Grand avenue Ely

(2021-05 - 2021-06)

To provide regular feedback on the pupil's learning and behaviour to the teacher
Assisting in weaker areas, e.g. speech and language, reading, spelling, numeracy, handwriting/presentation
Helping to make appropriate resources to support the pupil
Using praise, commentary and assistance to encourage the pupil

Learning Support Assistant - Rumney Primary School

(2020-02 - 2020-03)

Full time

Putting together activities which will keep the children engaged throughout the day
Making sure children are safe and reporting any concerns
Keep the nursery clean, tidy and organised
Carry out routine daily activities, such as circle time, snack, song time, story time
Set up play materials and prepare the play space
Prepare meals and snack
Create, maintain and update displays
Monitor pupils' responses to learning activities and accurately record achievement/progress as directed

Sales Advisor - Webhelp

(2019-07 - 2020-08)

Full time

Dealing with customers over the phone and making sure that all the queries are dealt with and providing information about products and the services
Putting orders through for customer
Informing customers of new products and tariffs
Updating customers account information
Attending training sessions
Promoting the business in a professional manner
Being patient with customers
Ensuring compliance standards are met at all times

Classroom Assistant - Rabbaniah Islamic centre

(2019-06 - 2019-07)

Working as a classroom assistant, carrying out various classroom duties
Making sure that the children had a safe, comfortable and enjoyable learning environment
Helping children who needs extra support to complete tasks
Monitored and recorded pupil's progress and provided detailed and regular feedback to teachers
Listen to pupil read and read to pupils as a class
Making sure to clean classroom after every class and getting the classroom ready for every lesson
Speaking to parents regarding their child's development and educational experience and addressing any concerns they may have

Customer Experience Advisor - Firstsource Solutions

(2016-02 - 2019-04)

Meeting Targets
Identifying customer's needs and providing solutions or alternatives
Managing a large amount of inbound calls and carrying out outbound calls as well
Dealing with customer's enquiries over the telephone
A clear and confident telephone manner
Promoting products and services
Updating customer's accounts
Being patient with customer
Making customer's feel valued
Handling complaints
Attending training sessions

Shop Assistant - Millennium Off-Licence & Convenience Store

(2015-02 - 2016-05)

Providing support, advice and serving customers visiting the shop. Also responsible for stock checking, taking deliveries, writing up orders and answering customer queries.

Dealing with customer enquiries by telephone and face-to-face
Being attentive to customer needs at all times
Ensuring customer complaints are resolved satisfactorily
Making sure that all Health and Safety procedures are adhered to
Completing all administrative tasks and updating records
Maximising every sales enquiry
Taking delivery of new stock and ensuring products are displayed correctly
Serving customers taking cash and card payment

Shop Assistant - Bargain Store

(2016-06 - 2017-10)

Part time. Responsible for stocking the shelves and moving products around the store and Welcoming and greeting customers in the store and providing a good customer service with a positive attitude.