Andrea Handley

I am currently working at Drayton Manor Hotel. I started off working within the Conference and Events Department as a Hospitality Host and have progressed to a shift leader role within the F@B Conference @ Events team. In May 2026, the C@E Department merged with the F@B Department, which has brought new opportunities to learn new skills within the Restaurant and broadened my leadership role with a bigger team.

Shift Leader / Hospitality Host - Drayton Manor Hotel

(2024-02)

Started off working at Drayton Manor within the Conference and Events Department as a Hospitality Host and progressed to a shift leader role within the F@B Conference @ Events team. In May 2026, the C@E Department merged with the F@B Department, which has brought new opportunities to learn new skills within the Restaurant and broadened the leadership role with a bigger team.

• Setting up function rooms, taking instructions from a function sheet
• Working on the day/night of the function
• Closing the function down, cleaning it ready to be re set again
• Ensuring the Board Rooms are always ready to be used for possible last minute bookings
• Looking after the Corporate Guests in the Board rooms
• Liaising with the Chefs in regard to the functions menu and any allergies a guest/guests may have
• Setting up the bar, working the Bar, closing the bar down at the end of the function
• Receiving delivery of the beer order / putting it away accordingly
• Stock taking
• Completing weekly cleaning checklists
• Supervising the Team
• Briefing the Team
• Arranging tasks / positions for team members to work in
• Arranging breaks and cover
• Dealing with any issues that arise with guests or staff members
• Liaising with Managers assisting in different departments when needed

Events Co-Ordinator, Club Photographer, Social Media Manager, Parent Liaison Officer / Customer Service Advisor - FC Elite Academy

(2023-03 - 2024-08)

• Advertised and promoted the Clubs Social Events
• Liaised via emails and phone calls with numerous football clubs/managers for a 3 day Tournament
• Invited football teams from all over England and Wales to attend FC Elite's Annual Football Tournament
• In charge of advertising and arranging the food vendors to be present
• Attended the tournament for all 3 days greeting the managers, players and parents
• Showed teams where they needed to be and kept them updated with schedules of the games
• Took photos of teams/players on match days
• Took photos at the club's social events
• Uploaded photos to the clubs socials
• Managed the clubs Social media accounts with Facebook and Instagram
• Posted photos taken or received from Coaches/parents
• Promoted all the events that the club was holding throughout the year
• Advertised for any positions that the club was looking to fill for coaches
• Advertised for new players within the club
• Liaised with other Social Media platforms to promote or advertise for FC Elite Academy
• Dealt with any queries from the parents/coaches, outside football clubs and outside agencies
• Directed complaints to the relevant department
• Attended various events and helped with handing new kits out
• Collected money
• Gave idea's for future fundraising events

Customer Service Assistant - Kuehne @ Nagel - Minworth Site, Birmingham, West Midlands

(2008-07 - 2009-08)

• Making outgoing calls
• Notifying customers of their delivery date and time
• Answering all incoming calls
• Liaising with different departments if any problems arose
• Managing the Departments Claims for Damages made to Customers Properties

Warehouse Operative - Kuehne @ Nagel - Hams Hall, Birmingham, West Midlands

(2006-09 - 2008-07)

Office Receptionist - Birmingham Probation Service - Birmingham, West Midlands

(2002-01 - 2002-03)

Temping position.

• Answering all incoming calls
• Booking in meetings in the dairy
• Making sure the meeting room was always clean and tidy ready for any meeting for that day
• Making all the refreshments and serving them along with fresh cakes/biscuits

Customer Service Advisor - WHSmith News - Birmingham City Centre

(2001-01 - 2002-01)

• Answering all incoming calls, helping customers with their orders
• Dealing with any queries or discrepancies, over the phone or in person
• Photocopying

Receptionist / Legal Secretary - French & Co Solicitors - Castle Vale, Birmingham

(1997-11 - 2001-12)

Started working as a receptionist and then progressed onto Secretary to a trainee Solicitor.

• Making outbound / receiving inbound calls
• Arranging the solicitor's diary / organising appointment's
• Carrying out Audit checks
• Photocopying/Filling
• Preparing Court Papers / audio typing
• Managing the SDS Service

GCSE - English Language, Maths, Design & Technology, Science - Castle Vale Comprehensive School (1989 - 1993)

NVQ Level 2 - Business Administration - South Birmingham College (1995 - 1996)

Level 1 - Mental Health - Sandwell College (2022-06 - 2022-07)

Level 2 - Mental Health - BMET – Sutton Coldfield College (2023-06 - 2023-06)