Andrea Hay

Senior Customer Service Advisor

Talent

GBMember since 22 June 2026

Customer serviceTeam training and developmentProblem solving abilitiesImpeccable grammarPositive can do attitudeAbility to multi taskUsing a wide range of IT systems/POS systemsOrganisational skillsCoachable and hard working

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Customer serviceTeam training and developmentProblem solving abilitiesImpeccable grammarPositive can do attitude

About

Driven senior customer service advisor focused on achieving excellent results through impeccable service. Ability to train staff to an equally high standard to optimise customer experience. I have stood on the fore front for customer service for many years I have a high level of communication and work ethic. I am an articulate, hardworking individual with a professionalism and reliability to add to a company.

Experience

Customer contact advisor - NHS Business Authority

(2022-02)

Answering internal and external calls using variety methods
Complying with regulatory requirements for data protection
Working on variety of computer systems inputting various information
Manages all work independently inline with performance and quality
Providing high communication skills
Dealing with difficult situations and being able to problem solve

Senior Sales Advisor - Selfridges London - London

(2017-12 - 2022-02)

Taking daily telephone calls for orders and issues
Provided first-class sales services by advising customers with needs on product knowledge
Achieved daily and seasonal sales targets for company including promotions
Meticulously dealt with EPOS system to take cash and card payments
Assisted with maintaining high standards in store presentation & visual merchandising
Using IT systems to create reports, EOD email and CRM

Call Centre Advisor - Sky Plc Osterley - Osterley

(2015-12 - 2017-12)

Offered exception service based on customer wants & needs to promote sales
Provided excellent customer service and complaint resolution
Maintained in-depth understanding of products and service
Achieved great results in customer-focused sales environment
Gained strong negotiation and persuasion skills
Hit targets with a positive, proactive work ethic, maintaining excellent self-development to continually exceed management expectations
Built strong customer rapport
Using a variety of internal systems to create KPI's and productivity reports