Vicki Galvin

A highly organised and reliable professional with over 16 years' experience in customer service, order processing and administrative support within a fast‑paced supply chain environment. Skilled in managing high volumes of enquiries, coordinating orders and maintaining strong customer relationships. Known for a friendly and professional approach, excellent attention to detail and the ability to remain calm and productive under pressure.

Senior Customer Service Advisor - Clarins UK Ltd

(2006-01)

Promoted to Senior Customer Service Advisor in recognition of strong performance and reliability within the supply chain team.

• Supporting the day‑to‑day running of the service desk
• Responding to high volumes of customer emails and telephone enquiries
• Managing and prioritising a high‑volume workload
• Processing and monitoring customer orders and deliveries
• Investigating missing or delayed shipments
• Monitoring team KPIs and supporting performance improvements
• Liaising with managers, stores and salon owners
• Managing invoicing, credit requests and order adjustments
• Coordinating new product launch orders
• Liaising with courier and transport companies
• Maintaining stock records and updating internal systems
• Producing monthly department statistics and reports

Lettings Administrator - Guardian Residential - Harlow

(2005-01 - 2006-12)

• Liaising with property owners and prospective tenants
• Coordinating property maintenance with contractors
• Managing administrative records for multiple properties
• Carrying out property inventories
• Maintaining internal databases

Diploma in Beauty Therapy Level 2 - Beauty Therapy - Hertford Regional College (2009-01 - 2010-12)

GCSEs - Birchwood High School, Bishop's Stortford