Andrea Shevoni

Dedicated and adaptable professional with over 8 years of experience in insurance claims handling and recent experience in hospitality and customer service roles within the UK. Strong background in customer communication, compliance, teamwork, and working in fast-paced environments. Proven ability to maintain high standards of service, safety, and operational efficiency. Seeking opportunities where strong organisational skills and customer-focused approach can add value.

Kitchen Team Member at Walkabout Restaurant & Pub (2025-06 – Present)

• Performed food preparation and cooking tasks while following strict hygiene, safety, and quality standards.
• Maintained compliance with food safety regulations, cleaning schedules, and health & safety procedures.
• Managed stock rotation and organised kitchen supplies to support efficient daily operations.
• Maintained cleanliness of kitchen equipment, workstations, and storage areas.
• Supported smooth kitchen operations during peak service times by working efficiently within a team.

Crew Member at McDonald's (2024-09 – 2025-04)

• Delivered high-quality customer service in a fast-paced environment.
• Took customer orders, handled queries, and resolved issues professionally to ensure customer satisfaction.
• Performed food preparation and cooking tasks while following strict hygiene, safety, and quality standards.
• Worked collaboratively with team members to meet service speed and quality targets.
• Consistently followed food safety, hygiene, and company procedures.

Insurance Executive – Claims Department at Allianz Insurance (2016-06 – 2024-06)

• Managed end-to-end motor and accident claims from initial report to settlement.
• Assessed liability, verified documentation, and processed claim payments accurately.
• Liaised with customers and internal teams to ensure efficient claim resolution.
• Maintained accurate records and ensured compliance with company policies.
• Supervised a team of 5 agents and supported service quality improvement.

Contact Centre Agent at Continental Insurance (2015-07 – 2016-04)

• Handled customer enquiries related to insurance claims and policy renewals.
• Updated claim information within internal systems accurately.
• Provided professional support in a high-volume contact centre environment.

G.C.E. Advanced Level in Commerce – Good Shepherd Convent (2010 – 2012)

Diploma in Teaching in Primary Education – American College of Higher Education (2013 – 2014)