Andres Young

I’m a Driven individual with experience providing technical support and customer service to end-users. Proven track record of efficiently troubleshooting hardware and software issues.

Cashier/Customer Service Assistant at Playland Amusements (2025-11 – 2026-03)

• Delivered friendly and efficient customer service, assisting customers with enquiries and ensuring a positive experience.
• Handled cash and card transactions accurately on a daily basis, maintaining a high level of attention to detail.
• Prepared and served beverages in a fast-paced environment while maintaining quality and hygiene standards.
• Recorded customer interactions and feedback to support effective communication and service improvement.
• Maintained cleanliness and organisation of all customer-facing areas in line with health and safety regulations.
• Monitored and reconciled transactions made through the in-house ATM system, ensuring accuracy and accountability.
• Managed high-volume workloads, balancing multiple tasks efficiently during busy periods.
• Worked collaboratively with team members to ensure smooth day-to-day operations.
• Followed company policies and procedures, including security and cash-handling protocols.

Customer Support Advisor at FirstSource Solutions (2024-07 – 2025-05)

• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
• Handled phone, email and enquiries with consistent customer service across multiple channels
• Processed inbound customer calls, providing information on service or product upgrades
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
• Provided technical guidance and hands-on support to all customers

Apprentice IT Service Desk Analyst at Node4 (2023-10 – 2024-03)

• Troubleshot operating systems, hardware and software problems to identify root causes
• Employed advanced troubleshooting and expert application knowledge to solve system user interface problems
• Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner
• Logged and followed-up on unresolved issues and edge cases not covered by internal resources
• Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate

E-Commerce at Self-Made (2021-09 – 2024-01)

• Ensuring orders are prioritised, organised and packaged appropriately to required timelines
• Creating & maintaining product listings on multiple online marketplaces including a shopify website
• Ensuring accuracy in product descriptions, images and prices
• Data entry
• Product marketing via social media
• Email marketing
• Fulfilling orders
• Managing promotions and discounts on the website
• Designed the overall look of the website

Customer Service Representative at Volunteer (2021-01 – 2023-10)

• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives
• Recruited high-performing and accomplished team members, nurturing talent to develop skilled
• Implemented staffing strategies to meet business demands
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes

Warehouse Operative at Groundforce Shorco (2023-05 – 2023-08)

• Promptly processed orders to maintain clean and tidy production area
• Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage
• Carried out day-day-day support duties accurately and efficiently
• Followed safe lifting techniques and individual resident lifting instructions

Manual Labourer at Family Owned (2021-01 – 2023-01)

• Unloaded material deliveries, tools and equipment with efficiency to minimise production delays
• Demonstrated excellent stamina and manual dexterity
• Utilised PPE on site to prevent accidents
• Prepared sites and surfaces for concreting