Andrew Johnson

Social housing and local government professional who is passionate about fostering diverse teams and delivering customer-centric services. I believe in creating an inclusive work environment, where individuals feel comfortable being their authentic selves. My approach is results-oriented, with a strong focus on exceeding customer expectations. I am known for setting up team environments where delivering exceptional customer service is the norm.

When employed by an organisation, I adhere to its core values and lead by example. I establish service standards that enhance service delivery and therefore ensure customer satisfaction, at the same time as streamlining or refining service activities. I have successfully implemented cultural change and revamped housing management services, including rewriting housing policies and procedures.

With my outstanding relationship management and team-building skills, I consistently show my commitment to a truly customer-centric culture within the teams or services I lead.